RT-Users Digest, Vol 6, Issue 58

I look for the patch that has existed on making the Custom Fields available
in selfservice
Can somebody send me the patch/archive for rt3.
Thanks
JMLambert
At 12:00 26/09/2004 -0400, you wrote:

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Today’s Topics:

  1. RE: RT 3.0.10 -> 3.0.12 upgrade; bug introduced (Ben Goodwin)

Message: 1
Date: Sun, 26 Sep 2004 11:54:43 -0400
From: “Ben Goodwin” ben@atomicmatrix.net
Subject: RE: [rt-users] RT 3.0.10 -> 3.0.12 upgrade; bug introduced
To: “‘RT Users’” rt-users@lists.bestpractical.com
Message-ID: 20040926155359.9B07484C017@pallas.eruditorum.org
Content-Type: text/plain; charset=“us-ascii”

A fresh install of RT 3.0.12 on FC2 with perl 5.8.3 and SB 1.11 results in
the same problem:

SELECT DISTINCT main.* FROM Tickets main , Transactions Transactions_1,
Attachments Attachments_2 WHERE ((main.EffectiveId = main.id)) AND
((main.Status != ‘deleted’)) AND ((main.Type = ‘ticket’)) AND ( ( (
(Attachments_2.TransactionId = Transactions_1.id)AND(main.id =
Transactions_1.Ticket)(Attachments_2.Created > ‘2004-09-17 15:22:50’) ) AND
( (Attachments_2.TransactionId = Transactions_1.id)AND(main.id =
Transactions_1.Ticket)AND(Attachments_2.Created < ‘2004-09-26 23:59:59’) )
) );

It’s missing an AND up there - between the “main” clause and my "search"
clause it seems. This problem doesn’t show up with LimitStarts() - possibly
because it’s dealing with tickets instead of transactions.

Can someone help me with this? Thanks,

    -=| Ben


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End of RT-Users Digest, Vol 6, Issue 58


Jean-Marc Lambert

EMEA IT / MIS Operations Manager

new email : jmlambert@axalto.com
50, Av Jean Jaures, BP 620-12 F92542 Montrouge cedex FRANCE
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Ok. I wrote another patch that adds this functionality to SelfService.

				Best regards. Ruslan.

Jean Marc Lambert wrote:

SelfService_and_CustomFields.patch (3.38 KB)