Why cant I do this to set the From address in a template?? Basically I
have a custom field (7) that will have a value of PRTC or VZD and I need
to set the from address dependent on which one it is?
####### Template Start #######
if($self->TicketObj->FirstCustomFieldValue(7) =~ /PRTC/) {From: Security security@prtcmail.prtc.net
} elsif($self->TicketObj->FirstCustomFieldValue(7) =~ /VZD/) {
From: Security <sadmin@verizon.net.do>
} else {
From: “Abuse <abuse@gsoc.verizon.com>”
}
Subject: AutoReply: {$Ticket->Subject}
Greetings,
Blah, blah, blah …
####### Template End ########
ERROR START
[Fri Aug 27 19:23:18 2004] [error]: error: couldn’t parse head; error
near:
if($self->TicketObj->FirstCustomFieldValue(7) =~ /PRTC/) Security
<security.prtc.net> elsif($self->TicketObj->FirstCustomFieldValue(7) =~
/VZD/) Security sadmin@verizon.net.do else Abuse
abuse@gsoc.verizon.com
(/usr/local/rt3/lib/RT/Template_Overlay.pm:341)
[Fri Aug 27 19:23:18 2004] [info]: RT::Scrip=HASH(0x9c85fac): Couldn’t
prepare Notify Requestors (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:346)
[Fri Aug 27 19:23:18 2004] [info]: Ticket 10356 created in queue ‘Test’
by v683653 (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:640)
####### ERROR END ########
Chris Hood
Investigator Verizon Global Security Operations Center
Email: christopher.l.hood@verizon.com
Desk: 972.399.5900
Verizon Proprietary
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