RT-Users Digest, Vol 33, Issue 21

Message: 1
Date: Fri, 8 Dec 2006 19:27:51 +0200
From: Niko Tyni ntyni+rt-users@mappi.helsinki.fi
Subject: Re: [rt-users] RT 3.6.1 stops sending out emails
To: rt-users@lists.bestpractical.com
Message-ID: 20061208172751.GA12831@punk.it.helsinki.fi
Content-Type: text/plain; charset=us-ascii

he’ve a perfectly working RT 3.6.1 (on debian etch).

Only problem is that sometimes RT simply stops to send out
emails (comments,
replys) to just anyone - as if it lost it’s email-interface
somehow, also no
correspondences are then tracked in the ticket (which is
quite right, but
basically not the wanted functionality).

Restarting the apache2 it’s running in helps.


are you using mod_perl2? Is there anything in the error log?

What’s in $RT::MailCommand, ie. have you set it to something else than
the default ‘sendmailpipe’?

I think you might be hitting a Debian bug #384622 [1] in mod_perl2:
“localizing %ENV causes a segmentation fault”. The code in 3.6.1
lib/RT/Action/SendEmail.pm uses ‘local $ENV{MAILADDRESS}’.

[1] http://bugs.debian.org/384622


Niko Tyni ntyni@iki.fi

Dear Niko,
Thank you for your suggestions - it might indeed be related but the
MailCommand is in default (aka sendmailpipe) the point is that this
behaviour is not regular, it hits us eg. Once a week then it comes back on a
daily basis - basically we have no rule here, so I’d not expect the
mentioned env-bug to be hitting this as this setup usually works for days or
weeks before stopping to send emails out.

Thank you in advance
Harald Kapper

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