RT-Users Digest, Vol 32, Issue 54

RT Users
1

Thanks for the fast reply

I checked the logs and I get no error on any of them

Carlos

From: rt-users-request@lists.bestpractical.com
Reply-To: rt-users@lists.bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: RT-Users Digest, Vol 32, Issue 54
Date: Mon, 20 Nov 2006 12:00:07 -0500 (EST)

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Today’s Topics:

  1. Re: Help I cannot receive email to RT (Scott J. Henson)

Message: 1
Date: Mon, 20 Nov 2006 11:11:17 -0500
From: “Scott J. Henson” shenson@mix.wvu.edu
Subject: [rt-users] Re: Help I cannot receive email to RT
To: rt-users@lists.fsck.com
Message-ID: ejsk33$1cn$1@sea.gmane.org
Content-Type: text/plain; charset=ISO-8859-1

Carlos Ramon Lopez Midence wrote:

I am running RT-3.6.1 on Debian 3.1, followed great instructions from
RT-wiki on debian by the way,
I can create a ticket using the selfservice and get a reply fromo the
email maintenance@boynemountain.com as setup on RT_SiteConfig.pm on
correspond email address
but when emailing to maintenance@boynemountain.com nothing happens

maintenance: “|/usr/local/rt3/bin/rt-mailgate --queue
‘General’ --action
correspond --url https://sbmmaint.boyne.com/bm/”

Just off the top of my head, that should be
/usr/bin/rt-mailgate …

If you check your /var/log/mail.log you’ll probably see
something about command not found.

–
Scott Henson
LCSEE Systems Staff
WVU MAE Undergraduate
Ubuntu User

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End of RT-Users Digest, Vol 32, Issue 54

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2

Carlos Ramon Lopez Midence wrote:

Thanks for the fast reply

I checked the logs and I get no error on any of them

Is there any mention of your mail in the mail.log? If
postfix is working properly then there should be. Otherwise
check mail.err to see if there is a reason. What is the
path of your mail? Like does it hit some mx for your domain
and then is forwarded onto the rt machine?

Scott Henson
LCSEE Systems Staff
WVU MAE Undergraduate
Ubuntu User