RT-Users Digest, Vol 28, Issue 90

Matt:

I’m a Deb-head, too. Debian stores its RT local stuff in
/usr/local/share/request-tracker3.4.

Your LdapAutocreateAuthCallback should go in
/usr/local/share/request-tracker3.4/html/.

Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor@daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

: This Space Intentionally Left Blank :

I’ve been successfully using the LDAP Overlay
(http://wiki.bestpractical.com/index.cgi?LdapUserLocalOverlay) for some
time now and I’d like to start using LdapAutocreateAuthCallback
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback
My RT installation (3.4.4.1 installed form a debian package) didn’t have
the “local” directory structure so I created:

/usr/share/request-tracker3.4/local/html/Callbacks/LDAP/autohandler/ and
added the code from LdapAutocreateAuthCallback
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback to
a file called Auth. I’ve restarted apache but RT does not seem to be
aware of this Callback code. New users who attempt to login to the web
interface for the first time (who exist in AD/LDAP) are not allowed to
login. The logs show:

[Thu Jul 27 15:03:23 2006] [error]: FAILED LOGIN for someuser from
some.ip.address (/usr/share/request-tracker3.4/html/autohandler:191)

A point in the right direction would be appreciated.

Thanks much, Eric. That worked perfectly.From: eric.valor@daimlerchrysler.com
[mailto:eric.valor@daimlerchrysler.com]
Sent: Thursday, July 27, 2006 3:16 PM
To: rt-users@lists.bestpractical.com
Cc: Matt Nichols
Subject: Re: RT-Users Digest, Vol 28, Issue 90

Matt:

I’m a Deb-head, too. Debian stores its RT local stuff in
/usr/local/share/request-tracker3.4.

Your LdapAutocreateAuthCallback should go in
/usr/local/share/request-tracker3.4/html/.

Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor@daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

: This Space Intentionally Left Blank :

I’ve been successfully using the LDAP Overlay
(http://wiki.bestpractical.com/index.cgi?LdapUserLocalOverlay) for some
time now and I’d like to start using LdapAutocreateAuthCallback
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback
My RT installation (3.4.4.1 installed form a debian package) didn’t have
the “local” directory structure so I created:

/usr/share/request-tracker3.4/local/html/Callbacks/LDAP/autohandler/ and
added the code from LdapAutocreateAuthCallback
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback to
a file called Auth. I’ve restarted apache but RT does not seem to be
aware of this Callback code. New users who attempt to login to the web
interface for the first time (who exist in AD/LDAP) are not allowed to
login. The logs show:

[Thu Jul 27 15:03:23 2006] [error]: FAILED LOGIN for someuser from
some.ip.address (/usr/share/request-tracker3.4/html/autohandler:191)

A point in the right direction would be appreciated.