Rt-users Digest, Vol 2, Issue 69

RT Users
1

I read the docs, the only group right which comes close to what I
need is “Modify Ticket”. However, while I can change status, topic,
priority with this, editing comments (correcting typos etc.) still
isn’t possible.

Could you give me a hint as to what right(s) I need to look for?

Kinds Regards

Sven Buttler

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Subject: rt-users Digest, Vol 2, Issue 69

However, there’s one detail I would like you to add. Privileged
users should be able to edit tickets and/or comments. We’re using
RT in a different way, tickets are not directly created by the user
via mail. Instead people usually call us and tell us about a
specific problem and its upon us to open a new ticket, so an editing
option would really be a nice addition.

As documented, who can edit tickets is controlled by the acl and
groups system. read the docs.

seph

2

I read the docs, the only group right which comes close to what I
need is “Modify Ticket”. However, while I can change status, topic,
priority with this, editing comments (correcting typos etc.) still
isn’t possible.

Sorry, your initial question was unclear. I thought you were trying to
CommentOnTicket, not change history. RT doesn’t ever allow you to
change the ticket’s history. Once something is logged, it stays
logged. That’s kinda the point of a ticketing system. (though to some
degree, it’s a religious thing)

seph