Rt-users Digest, Vol 105, Issue 27

UnsubscribeOn Dec 28, 2012 10:00 PM, rt-users-request@lists.bestpractical.com wrote:

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Today’s Topics:

  1. Re: RTx-From gives a cross-site error… (Kevin Falcone)
  2. Re: Custom authentication script fails with >
    ExternalAuthPriority not defined, please check your configuration
    file (Kevin Falcone)
  3. Re: Dashboard and a glance question (Kevin Falcone)
  4. R: Custom authentication script fails with >
    ExternalAuthPriority not defined, please check your configuration
    file (Scotto Alberto)
  5. R: Custom authentication script fails with >
    ExternalAuthPriority not defined, please check your configuration
    file (Scotto Alberto)

Message: 1
Date: Thu, 27 Dec 2012 13:56:15 -0500
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx-From gives a cross-site error…
Message-ID: 20121227185615.GA64810@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

On Fri, Dec 21, 2012 at 03:51:13PM -0600, ktm@rice.edu wrote:

You can click through but it adds an additional step and alarms the
users. Does anyone have any pointers to documentation about how to
fix these types of problems within RT 3.8?

Have you reached out to the author? This isn’t a BPS module so I’m
not familiar with the internals of it.

-kevin
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Message: 2
Date: Thu, 27 Dec 2012 14:18:51 -0500
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom authentication script fails with >
ExternalAuthPriority not defined, please check your configuration
file
Message-ID: 20121227191851.GB64810@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

On Thu, Dec 20, 2012 at 11:56:44AM +0000, Scotto Alberto wrote:

But for security reasons I want to execute it as another user (I
created the Unix user
“selfservice”, as well as the RT user “selfservice”). Executing the
script as this Unix user,
DoAuth fails with the following message:

ExternalAuthPriority not defined, please check your configuration
file.

Does the selfservice user have access to read your Configuration files
and all the RT libraries?

-kevin
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Message: 3
Date: Thu, 27 Dec 2012 14:19:56 -0500
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Dashboard and a glance question
Message-ID: 20121227191956.GC64810@jibsheet.com
Content-Type: text/plain; charset=“utf-8”

On Thu, Dec 20, 2012 at 05:33:35PM +0100, Jan Niezb?dny wrote:

I have a question. It?s possible to change home page (a glance) for a
specific group? Or to change group dashboard page with home page (a
glance).

Neither of these are currently features of RT. They are both
something we’d love to see in a future release.

I know a number of clients who bookmark dashboards to use as homepages
(since they have a standard URL) and who use Callbacks to modify the
Home link to return to that dashboard.

-kevin
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Message: 4
Date: Thu, 27 Dec 2012 21:41:17 +0000
From: Scotto Alberto al.scotto@reply.it
To: Kevin Falcone falcone@bestpractical.com,
rt-users@lists.bestpractical.com” <
rt-users@lists.bestpractical.com>
Subject: [rt-users] R: Custom authentication script fails with >
ExternalAuthPriority not defined, please check your configuration
file
Message-ID:
<C8B8517ADA90DB40A482797D59EB8389641D0653@CED01MBXS08.replynet.prv

Content-Type: text/plain; charset=“iso-8859-1”

Oh, thank you, my saviour!

I was guessing it was about my lack of knowledge of the library (missing
some parameters), so didn’t think of the obvious…

Btw, I just had to give my ‘selfservice’ user read permissions for etc/
files

Happy new year to all of you,
and thank you all for your support and sharing!!
(bestpractical guys in particular; Kevin, in very particular!)

Cheers


Da: rt-users-bounces@lists.bestpractical.com [
rt-users-bounces@lists.bestpractical.com] per conto di Kevin Falcone [
falcone@bestpractical.com]
Inviato: gioved? 27 dicembre 2012 20.18
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] Custom authentication script fails with >
ExternalAuthPriority not defined, please check your configuration file

On Thu, Dec 20, 2012 at 11:56:44AM +0000, Scotto Alberto wrote:

But for security reasons I want to execute it as another user (I
created the Unix user
“selfservice”, as well as the RT user “selfservice”). Executing the
script as this Unix user,
DoAuth fails with the following message:

ExternalAuthPriority not defined, please check your configuration
file.

Does the selfservice user have access to read your Configuration files
and all the RT libraries?

-kevin

Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto@reply.it
www.reply.it



The information transmitted is intended for the person or entity to which
it is addressed and may contain confidential and/or privileged material.
Any review, retransmission, dissemination or other use of, or taking of any
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Message: 5
Date: Fri, 28 Dec 2012 00:57:33 +0000
From: Scotto Alberto al.scotto@reply.it
To: Kevin Falcone falcone@bestpractical.com,
rt-users@lists.bestpractical.com” <
rt-users@lists.bestpractical.com>
Subject: [rt-users] R: Custom authentication script fails with >
ExternalAuthPriority not defined, please check your configuration
file
Message-ID:
<C8B8517ADA90DB40A482797D59EB8389641D06D0@CED01MBXS08.replynet.prv

Content-Type: text/plain; charset=“us-ascii”

I’ve just shared my script on rt wikia :slight_smile:

http://requesttracker.wikia.com/wiki/Rt-auth-user

Any improvements are welcome.

For example, I suspect there’s a better way to do it (it = authenticating
against external auths first, and then the local RT’s DB).
I’d expect to call only DoAuth, and then it should fall to IsPassword by
itself, shouldn’t it?

Alberto Scotto

Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto@reply.it
www.reply.it



The information transmitted is intended for the person or entity to which
it is addressed and may contain confidential and/or privileged material.
Any review, retransmission, dissemination or other use of, or taking of any
action in reliance upon, this information by persons or entities other than
the intended recipient is prohibited. If you received this in error, please
contact the sender and delete the material from any computer.



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End of rt-users Digest, Vol 105, Issue 27