RT-Users Digest, crash when opens the ticket

RT Users
1

Hi,

My configuration:

Centos 4.4

Perl 5.8.5 installed from CPAN

RT- 3.6.5

Apache 2.0.52

Problem:

I can create an auto generated ticket in RT through an email. But when I
open the ticket the page is crashed. I have configured everything properly
but still facing the problem, Can anyone suggest me the solution to this
problem?

I got the below crash or error that occurs when the ticket is opened.

System error

error:

could not find component for initial path ‘/:80/Ticket/Display.html’
(component roots are: ‘/opt/rt3/local/html’, ‘/opt/rt3/share/html’)

context:

…

206:

$self->{out_method} = sub { $$bufref .= $_[0] };

207:

}

208:

$self->{use_internal_component_caches} =

209:

$self->{interp}->use_internal_component_caches;

210:

$self->_initialize;

211:

212:

return $self;

213:

}

214:

…

code stack:

/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:210
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:275
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:353
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
/opt/rt3/bin/mason_handler.fcgi:78

raw error http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw

Thanks!!

With Regards,

Krishna Prasad

2

“could not find component for initial path ‘/:80/Ticket/Display.html’
(component roots are: ‘/opt/rt3/local/html’, ‘/opt/rt3/share/html’)”

Check your $WebPath, $WebPort, and $WebBaseURL in RT_SiteConfig.pm. It
looks like you have an unnecessary slash somewhere.

Krishna Prasad wrote:

3

Thank you very much I have fixed the crash by removing the unnecessary slash
in

Set($WebBaseURL , “http://localhost/:80”);

                        By

Set($WebBaseURL , “http://localhost:80”);

With Regards,
Krishna PrasadFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Monday, October 15, 2007 7:16 PM
To: krishna.prasad@spartanlabs.com
Cc: rt-users@lists.bestpractical.com;
rt-users-request@lists.bestpractical.com
Subject: Re: [rt-users] RT-Users Digest, crash when opens the ticket

“could not find component for initial path ‘/:80/Ticket/Display.html’
(component roots are: ‘/opt/rt3/local/html’, ‘/opt/rt3/share/html’)”

Check your $WebPath, $WebPort, and $WebBaseURL in RT_SiteConfig.pm. It
looks like you have an unnecessary slash somewhere.

Krishna Prasad wrote:

Hi,

My configuration:

Centos 4.4

Perl 5.8.5 installed from CPAN

RT- 3.6.5

Apache 2.0.52

Problem:

I can create an auto generated ticket in RT through an email. But when
I open the ticket the page is crashed. I have configured everything
properly but still facing the problem, Can anyone suggest me the
solution to this problem?

I got the below crash or error that occurs when the ticket is opened.

System error

error:

could not find component for initial path ‘/:80/Ticket/Display.html’
(component roots are: ‘/opt/rt3/local/html’, ‘/opt/rt3/share/html’)

context:

…

206:

$self->{out_method} = sub { $$bufref .= $_[0] };

207:

}

208:

$self->{use_internal_component_caches} =

209:

$self->{interp}->use_internal_component_caches;

210:

$self->_initialize;

211:

212:

return $self;

213:

}

214:

…

code stack:

/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:210
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:275
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:353
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
/opt/rt3/bin/mason_handler.fcgi:78

raw error http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw

Thanks!!

With Regards,

Krishna Prasad

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4

Does RT allow multiple owners for a single ticket?

Thanks!!!

[Krishna Prasad]

5

No.On 10/19/07, Krishna Prasad krishna.prasad@spartanlabs.com wrote:

Does RT allow multiple owners for a single ticket?

Thanks!!!

[Krishna Prasad]

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.