RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3)

RT Users
1

Hello,
Since I posted this, I didn’t get wiser wrestling through many posts, and I
am still facing the error specified further on, upon creating any user in
RT 3.0.2.
FYI, I am running Red Hat 9, Perl 5.8.0, RT 3.0.2, Postfix 1.1.11, Apache
1.3.27 (httpd is running on a port > 80), to mention the core stuff.
Calling out for help, help help…
Thank you in advance,

Lieven

System error

error: RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296)

context: …
277: }
278:
279: # All errors returned from this routine will be in exception form.
280: local $SIG{‘DIE’} = sub {
281: rethrow_exception( $_[0] );
282: };
283:
284: #
285: # $m is a dynamically scoped global containing this
…

code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458
/opt/rt3/lib/RT/User_Overlay.pm:296
/opt/rt3/share/html/Admin/Users/Modify.html:219
/opt/rt3/share/html/autohandler:158

raw error

RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm
line 296)

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 121
HTML::Mason::Exceptions::rethrow_exception(‘RT::User::crit Unimplemented in
RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 281
HTML::Mason::Request::ANON(‘RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J’) called at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line 458
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::User=HASH(0x9462050)’,
‘Couldn’t stash the user in groumembers’) called at
/opt/rt3/lib/RT/User_Overlay.pm line 296
RT::User::Create(‘RT::User=HASH(0x9462050)’, ‘Name’, ‘tw3’, ‘EmailAddress’,
‘tw3@mydomain.be’) called at /opt/rt3/share/html/Admin/Users/Modify.html
line 219
HTML::Mason::Commands::ANON(‘Comments’, 16, ‘NickName’, 2, ‘Address2’,
7, ‘Privileged’, 1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1,
‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14,
‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’,
5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6,
‘Name’, ‘tw3’, ‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’,
1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x945d56c)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’, ‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x945d56c)’, ‘Comments’,
16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’,
4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’,
‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’,
‘new’, ‘PagerPhone’, 15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’,
1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3,
‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’, ‘tw3’, ‘Comments’,
16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’,
4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’,
‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’,
‘new’, ‘PagerPhone’, 15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’,
1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3,
‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HTML::Mason::Component::FileBased=HASH(0x945d56c)’, ‘Comments’, 16,
‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’, 4,
‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’,
‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’,
15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1,
‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11,
‘Address1’, 6, ‘Name’, ‘tw3’, ‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7,
‘Privileged’, 1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1,
‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14,
‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’,
5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6,
‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /opt/rt3/share/html/autohandler line 158
HTML::Mason::Commands::ANON(‘Comments’, 16, ‘NickName’, 2, ‘Address2’,
7, ‘Privileged’, 1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1,
‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14,
‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’,
5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6,
‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9224034)’, ‘Comments’,
16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’,
4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’,
‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’,
‘new’, ‘PagerPhone’, 15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’,
1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3,
‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HASH(0x93cffa4)’, ‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HASH(0x93cffa4)’, ‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HASH(0x93cffa4)’, ‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 787
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8d4a9cc)’,
‘Apache=SCALAR(0x8d4f13c)’) called at /opt/rt3/bin/webmux.pl line 118
RT::Mason::handler(‘Apache=SCALAR(0x8d4f13c)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8d4f13c)’) called at /dev/null line 0

2

It was a known issue that’s already fixed in the repository. (and was
answered on rt-users yesterday)On Tue, Jun 03, 2003 at 04:28:01PM +0200, Lieven Tomme wrote:

Hello,
Since I posted this, I didn’t get wiser wrestling through many posts, and I
am still facing the error specified further on, upon creating any user in
RT 3.0.2.
FYI, I am running Red Hat 9, Perl 5.8.0, RT 3.0.2, Postfix 1.1.11, Apache
1.3.27 (httpd is running on a port > 80), to mention the core stuff.
Calling out for help, help help…
Thank you in advance,

Lieven

System error

error: RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296)

context: …
277: }
278:
279: # All errors returned from this routine will be in exception form.
280: local $SIG{‘DIE’} = sub {
281: rethrow_exception( $_[0] );
282: };
283:
284: #
285: # $m is a dynamically scoped global containing this
…

code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458
/opt/rt3/lib/RT/User_Overlay.pm:296
/opt/rt3/share/html/Admin/Users/Modify.html:219
/opt/rt3/share/html/autohandler:158

raw error

RT::User::crit Unimplemented in RT::User. (/opt/rt3/lib/RT/User_Overlay.pm
line 296)

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
121
HTML::Mason::Exceptions::rethrow_exception(‘RT::User::crit Unimplemented in
RT::User. (/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 281
HTML::Mason::Request::ANON(‘RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296) ^J’) called at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm line 458
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::User=HASH(0x9462050)’,
‘Couldn't stash the user in groumembers’) called at
/opt/rt3/lib/RT/User_Overlay.pm line 296
RT::User::Create(‘RT::User=HASH(0x9462050)’, ‘Name’, ‘tw3’, ‘EmailAddress’,
‘tw3@mydomain.be’) called at /opt/rt3/share/html/Admin/Users/Modify.html
line 219
HTML::Mason::Commands::ANON(‘Comments’, 16, ‘NickName’, 2, ‘Address2’,
7, ‘Privileged’, 1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1,
‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14,
‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’,
5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6,
‘Name’, ‘tw3’, ‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’,
1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x945d56c)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’, ‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x945d56c)’, ‘Comments’,
16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’,
4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’,
‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’,
‘new’, ‘PagerPhone’, 15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’,
1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3,
‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’, ‘tw3’, ‘Comments’,
16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’,
4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’,
‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’,
‘new’, ‘PagerPhone’, 15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’,
1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3,
‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HTML::Mason::Component::FileBased=HASH(0x945d56c)’, ‘Comments’, 16,
‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’, 4,
‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’,
‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’,
15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1,
‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11,
‘Address1’, 6, ‘Name’, ‘tw3’, ‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7,
‘Privileged’, 1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1,
‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14,
‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’,
5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6,
‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /opt/rt3/share/html/autohandler line 158
HTML::Mason::Commands::ANON(‘Comments’, 16, ‘NickName’, 2, ‘Address2’,
7, ‘Privileged’, 1, ‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1,
‘State’, 9, ‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14,
‘WorkPhone’, 13, ‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’,
5, ‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1,
‘Pass1’, 1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6,
‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9224034)’, ‘Comments’,
16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1, ‘FreeformContactInfo’,
4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9, ‘EmailAddress’,
‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13, ‘Zip’, 10, ‘id’,
‘new’, ‘PagerPhone’, 15, ‘Organization’, 5, ‘SetPrivileged’, 1, ‘Pass2’,
1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’, 1234, ‘Gecos’, 3,
‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’, ‘tw3’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HASH(0x93cffa4)’, ‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HASH(0x93cffa4)’, ‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’,
‘HASH(0x93cffa4)’, ‘HTML::Mason::Component::FileBased=HASH(0x9224034)’,
‘Comments’, 16, ‘NickName’, 2, ‘Address2’, 7, ‘Privileged’, 1,
‘FreeformContactInfo’, 4, ‘City’, 8, ‘RealName’, 1, ‘State’, 9,
‘EmailAddress’, ‘tw3@my.domain.com’, ‘MobilePhone’, 14, ‘WorkPhone’, 13,
‘Zip’, 10, ‘id’, ‘new’, ‘PagerPhone’, 15, ‘Organization’, 5,
‘SetPrivileged’, 1, ‘Pass2’, 1234, ‘SetEnabled’, 1, ‘Enabled’, 1, ‘Pass1’,
1234, ‘Gecos’, 3, ‘HomePhone’, 12, ‘Country’, 11, ‘Address1’, 6, ‘Name’,
‘tw3’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8ffa41c)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
787
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8d4a9cc)’,
‘Apache=SCALAR(0x8d4f13c)’) called at /opt/rt3/bin/webmux.pl line 118
RT::Mason::handler(‘Apache=SCALAR(0x8d4f13c)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8d4f13c)’) called at /dev/null line 0

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Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Hi all, Hi Jesse,

Since the problem below had already been fixed in the repository, I
expected it to be solved by installing RT-3-0-3.
However, I still cannot add a single user. I’m faced with the following
error upon trying to add a new user :

error: RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296)

context: …
277: }
278:
279: # All errors returned from this routine will be in exception form.

280: local $SIG{‘DIE’} = sub {
281: rethrow_exception( $_[0] );
282: };
283:
284: #
285: # $m is a dynamically scoped global containing this
…

code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:457
/opt/rt3/lib/RT/User_Overlay.pm:296
/opt/rt3/share/html/Admin/Users/Modify.html:219
/opt/rt3/share/html/autohandler:158

Your help is appreciated.
Kind regards,

Lieven.

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: dinsdag 3 juni 2003 18:58
To: Lieven Tomme
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] RT::User::crit Unimplemented in
RT::User (persistent problem encountered in RT3)

It was a known issue that’s already fixed in the repository.
(and was answered on rt-users yesterday)

Hello,
Since I posted this, I didn’t get wiser wrestling through
many posts,
and I
am still facing the error specified further on, upon
creating any user in
RT 3.0.2.
FYI, I am running Red Hat 9, Perl 5.8.0, RT 3.0.2, Postfix
1.1.11, Apache
1.3.27 (httpd is running on a port > 80), to mention the core stuff.
Calling out for help, help help…
Thank you in advance,

Lieven

System error

error: RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296)

context: …
277: }
278:
279: # All errors returned from this routine will be in exception
form.
280: local $SIG{‘DIE’} = sub {
281: rethrow_exception( $_[0] );
282: };
283:
284: #
285: # $m is a dynamically scoped global containing this
…

code stack:
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:281
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:458
/opt/rt3/lib/RT/User_Overlay.pm:296
/opt/rt3/share/html/Admin/Users/Modify.html:219
/opt/rt3/share/html/autohandler:158

raw error

<…snip…>

4

Hi all, Hi Jesse,

Since the problem below had already been fixed in the repository, I
expected it to be solved by installing RT-3-0-3.
However, I still cannot add a single user. I’m faced with the following
error upon trying to add a new user :

error: RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296)

Sounds like you haven’t stopped and started apache properly.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

Euh… for the binary resulting from compiling the 1.3.27 tarball, performing a ‘/usr/local/apache/bin/apachectl stop’, followed by verifying that no more httpd processes are running, and a doing a ‘/usr/local/apache/bin/apachectl start’ should do the job, IMHO.
This is exactly what I did, not knowing what’s left to do right now…
Thanks for commenting in advance.

Lieven

-----Oorspronkelijk bericht----- 
Van: Jesse Vincent [mailto:jesse@bestpractical.com] 
Verzonden: di 24/06/2003 17:09 
Aan: Lieven Tomme 
CC: rt-users@lists.fsck.com 
Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3)On Tue, Jun 24, 2003 at 05:06:36PM +0200, Lieven Tomme wrote:
> Hi all, Hi Jesse,
>
> Since the problem below had already been fixed in the repository, I
> expected it to be solved by installing RT-3-0-3.
> However, I still cannot add a single user. I'm faced with the following
> error upon trying to add a new user :
>
> error:  RT::User::crit Unimplemented in RT::User.
> (/opt/rt3/lib/RT/User_Overlay.pm line 296)
> 

Sounds like you haven't stopped and started apache properly.


http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
6

Euh… for the binary resulting from compiling the 1.3.27 tarball, performing a ‘/usr/local/apache/bin/apachectl stop’, followed by verifying that no more httpd processes are running, and a doing a ‘/usr/local/apache/bin/apachectl start’ should do the job, IMHO.
This is exactly what I did, not knowing what’s left to do right now…
Thanks for commenting in advance.

Lieven

Can you tell us what the line that’s referenced reads in your copy of
lib/RT/User_Overlay.pm ?

-----Oorspronkelijk bericht-----
Van: Jesse Vincent [mailto:jesse@bestpractical.com]
Verzonden: di 24/06/2003 17:09
Aan: Lieven Tomme
CC: rt-users@lists.fsck.com
Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3)

Hi all, Hi Jesse,

Since the problem below had already been fixed in the repository, I
expected it to be solved by installing RT-3-0-3.
However, I still cannot add a single user. I’m faced with the following
error upon trying to add a new user :

error: RT::User::crit Unimplemented in RT::User.
(/opt/rt3/lib/RT/User_Overlay.pm line 296)

Sounds like you haven’t stopped and started apache properly.

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

7

Hi again,
The referenced line 296 from /opt/rt3/lib/RT/User_Overlay.pm is contained within the following snippet:

270     delete $args{'Disabled'};
271
272     $self->SUPER::Create(id => $principal_id , %args);
273     my $id = $self->Id;
274
275     #If the create failed.
276     unless ($id) {
277         $RT::Logger->error("Could not create a new user - " .join('-'. %args));
278
279         return ( 0, $self->loc('Could not create user') );
280     }
281
282
283     #TODO post 2.0
284     #if ($args{'SendWelcomeMessage'}) {
285     #   #TODO: Check if the email exists and looks valid
286     #   #TODO: Send the user a "welcome message"
287     #}
288
289
290
291     my $aclstash = RT::Group->new($self->CurrentUser);
292     my $stash_id = $aclstash->_CreateACLEquivalenceGroup($principal);
293
294     unless ($stash_id) {
295         $RT::Handle->Rollback();
296         $self->crit("Couldn't stash the user in groumembers");
297         return ( 0, $self->loc('Could not create user') );
298     }
299
300     $RT::Handle->Commit;
301
302     #$RT::Logger->debug("Adding the user as a member of everyone");
303     my $everyone = RT::Group->new($self->CurrentUser);
304     $everyone->LoadSystemInternalGroup('Everyone');
305     $everyone->AddMember($self->PrincipalId);

Regards,
Lieven

-----Oorspronkelijk bericht----- 
Van: Jesse Vincent [mailto:jesse@bestpractical.com] 
Verzonden: di 24/06/2003 23:49 
Aan: Lieven Tomme 
CC: rt-users@lists.fsck.com 
Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3)





> Euh... for the binary resulting from compiling the 1.3.27 tarball, performing a '/usr/local/apache/bin/apachectl stop', followed by verifying that no more httpd processes are running, and a doing a '/usr/local/apache/bin/apachectl start' should do the job, IMHO.
> This is exactly what I did, not knowing what's left to do right now...
> Thanks for commenting in advance.
> 
> Lieven

Can you tell us what the line that's referenced reads in your copy of
lib/RT/User_Overlay.pm ?

>
>       -----Oorspronkelijk bericht-----
>       Van: Jesse Vincent [mailto:jesse@bestpractical.com]
>       Verzonden: di 24/06/2003 17:09
>       Aan: Lieven Tomme
>       CC: rt-users@lists.fsck.com
>       Onderwerp: Re: [rt-users] RT::User::crit Unimplemented in RT::User (persistent problem encountered in RT3)
>      
>      
>
>
>

>       > Hi all, Hi Jesse,
>       >
>       > Since the problem below had already been fixed in the repository, I
>       > expected it to be solved by installing RT-3-0-3.
>       > However, I still cannot add a single user. I'm faced with the following
>       > error upon trying to add a new user :
>       >
>       > error:  RT::User::crit Unimplemented in RT::User.
>       > (/opt/rt3/lib/RT/User_Overlay.pm line 296)
>       >
>      
>       Sounds like you haven't stopped and started apache properly.
>      
>      
>       --
>       http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
>      
>

http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
8

Lieven Tomme wrote:

296         $self->crit("Couldn't stash the user in groumembers");

That User_Overlay is not the one from the 3.0.3 distribution.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

9

Hi Phil, Hi all,
Do you have any idea about what’s left to do? Upon installing, I followed
the instructions as specified in the README file, but as I am not an expert
(yet ;)), I would appreciate your advice.
Would it be sufficient to get rid of that particular file, and reinstall
RT-3-0-3?
TIA,
Lieven