RT user added to incoming ticket (email) in error

RT Developers
1

Hey all,

I have a strange thing happening in RT 36. When an email ticket is created
it is adding the requestor from the “From” line of the email but it is also
adding me (an RT user) as a requestor when I had absolutley nothing to do
with the ticket.

Looking at the email headers it was sent to support@company.com from an
existing RT user neil@company.com and it added Neil and Warren as
requestors.

This did NOT happen yesterday when there was a submission from the same
user.

I have no idea even where to start looking, any ideas?

Regards, Warren

2

May be you have custom scrip that add another requestor?On 3/20/07, Warren Macey warren.macey@gmail.com wrote:

Hey all,

I have a strange thing happening in RT 36. When an email ticket is created
it is adding the requestor from the “From” line of the email but it is also
adding me (an RT user) as a requestor when I had absolutley nothing to do
with the ticket.

Looking at the email headers it was sent to support@company.com from an
existing RT user neil@company.com and it added Neil and Warren as
requestors.

This did NOT happen yesterday when there was a submission from the same
user.

I have no idea even where to start looking, any ideas?

Regards, Warren

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Best regards, Ruslan.