RT upgrade or clean installation? (Debian)

RT Users
1

Hello,

I’ve got a Debian Wheezy installation of RT 4.0.7 and I intend to
upgrade it to the latest version available in Debian stable, which is
4.2.8 on Debian Jessie.

Are there any recommendations regarding how to do this?

I. e. is it generally recommended to upgrade RT using the Debian package
management system or should I rather start with a clean installation of
Debian Etch with RT and then migrate my data over?

Thank you for any insight you can provide.

Cheers,

Klaus

Klaus Conrad

mailto:kc@ilk.net

2

[…]

I. e. is it generally recommended to upgrade RT using the Debian package
management system or should I rather start with a clean installation of
Debian Etch with RT and then migrate my data over?

Debian Jessie I meant of course.

Klaus

Klaus Conrad

mailto:kc@ilk.net

ILK Internet GmbH
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Deutschland

Tel. +49 (0) 721 9100 0
Fax +49 (0) 721 9100 191

Geschäftsführer: Matthias Felger
AG Mannheim, HRB 107037

3

||Hi Klaus,

Recently, i’ve upgrade own RT from 4.0.6 to 4.4.0 and OS to jessie too.

I’ve made a fresh install of Debian Jessie, install RT from the source
(not from the deb), dump the old RT database to the new server, and
apply these scripts to upgrade the database :

rt-setup-database --action upgrade --force --skip-create

–upgrade-from 4.0.6 --upgrade-to 4.3.13

I my case, it was necessary to re-run the “content” one shot (4.0.9 &
4.1.4) because they failed in the first execution time.

rt-setup-database --action insert --datafile

etc/upgrade/4.0.9/content --skip-create
rt-setup-database --action insert --datafile
etc/upgrade/4.1.4/content --skip-create

Upgrade somethings

perl -I ~/rt/lib/ etc/upgrade/time-worked-history
perl -I ~/rt/lib/ etc/upgrade/vulnerable-passwords  --fix

Update you RT_SiteConfig.pm like it was describe in the documentation

And it was a success !

Félix.|
|Le 19/09/2016 à 09:39, Klaus Conrad a écrit :

On 19.09.2016 09:38, Klaus Conrad wrote:
[…]

I. e. is it generally recommended to upgrade RT using the Debian package
management system or should I rather start with a clean installation of
Debian Etch with RT and then migrate my data over?
Debian Jessie I meant of course.

Klaus

Félix Defrance
PGP: 0x0F04DC57

4

I have migrated RT to a new box/OS multiple times in our years of use.
What I do is spin up a VM with my OS of choice and install the exact same
version of RT as my old server. I then dump the DB and import into the
new server and verify data is correct and RT is operational. Lastly, I
proceed with the upgrade to the latest version of RT. It has always been
pretty painless but I don’t have a lot of customization in RT.

AaronOn Mon, Sep 19, 2016 at 2:38 AM, Klaus Conrad kc@ilk.net wrote:

Hello,

I’ve got a Debian Wheezy installation of RT 4.0.7 and I intend to
upgrade it to the latest version available in Debian stable, which is
4.2.8 on Debian Jessie.

Are there any recommendations regarding how to do this?

I. e. is it generally recommended to upgrade RT using the Debian package
management system or should I rather start with a clean installation of
Debian Etch with RT and then migrate my data over?

Thank you for any insight you can provide.

Cheers,

Klaus

–
Klaus Conrad

mailto:kc@ilk.net

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