Hi all,
I’ve attempted to update RT from v4.0.4 to v.4.0.5 - the catch is the 4.0.4 is from Ubuntu distro (apt-get install request-tracker4).
I think I’ve only got one issue at this point and that is the distro puts RT_SiteConfig.pm under “/etc/request-tracker4” not “${RTHOME}/etc/”. I couldn’t find a configuration setting for ./configure or one in config.layout that could be set for this location.
Perhaps minor issue since I can just move RT_SiteConfig.pm to the default folder but it may confuse me down the road.
Thanks, David
David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
I’ve attempted to update RT from v4.0.4 to v.4.0.5 - the catch is the 4.0.4 is from Ubuntu distro (apt-get install request-tracker4).
I think I’ve only got one issue at this point and that is the distro puts RT_SiteConfig.pm under “/etc/request-tracker4” not “${RTHOME}/etc/”. I couldn’t find a configuration setting for ./configure or one in config.layout that could be set for this location.
The Debian patches include a custom config.layout for this, not included
upstream since it doesn’t make sense to overwrite the Debian package
files with local installations. I strongly recommend that you either
stick with the Debian packages (and you can look at installing
4.0.5 from quantal, the current Ubuntu development release, if you
particularly need it) or switch to a “vanilla” installation in
/opt/rt or wherever makes most sense, not colliding with the packaged
version.
Perhaps minor issue since I can just move RT_SiteConfig.pm to the default folder but it may confuse me down the road.
If you’ve done a local install over the top of the Debian package you
are almost guaranteed confusion later (such as when an update is
released to 12.04. or when you upgrade to a newer Ubuntu release).
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
signature.asc (198 Bytes)
Thanks for the reply - I did download 4 files from the quantal dev release,
request-tracker4_4.0.5-2.dsc
request-tracker4_4.0.5-2.debian.tar.gz
request-tracker4_4.0.5-2.orig-thrid-party-source.tar.gz
request-tracker4_4.0.5-2.orig.tar.gz
I opened these up and poked around but I not quite knowledgeable enough to know how to install from these. Which as you say would be better than what I’ve tried.
David
David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
Hi,
That’s the Debian source package. You can rebuild the binary packages
if you want, but I suspect the prebuilt binary packages will be adequate
(look for request-tracker4.deb and rt4-.deb).On Fri, May 11, 2012 at 05:21:21PM +0000, David T. Grayston wrote:
Thanks for the reply - I did download 4 files from the quantal dev release,
request-tracker4_4.0.5-2.dsc
request-tracker4_4.0.5-2.debian.tar.gz
request-tracker4_4.0.5-2.orig-thrid-party-source.tar.gz
request-tracker4_4.0.5-2.orig.tar.gz
I opened these up and poked around but I not quite knowledgeable enough to know how to install from these. Which as you say would be better than what I’ve tried.
David
David T. Grayston???Systems & Database Administrator
University of Washington?? School of Public Health
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
Sent: Friday, May 11, 2012 12:54 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT update from ubuntu distro
On Thu, May 10, 2012 at 10:15:03PM +0000, David T. Grayston wrote:
I’ve attempted to update RT from v4.0.4 to v.4.0.5 - the catch is the 4.0.4 is
from Ubuntu distro (apt-get install request-tracker4).
I think I’ve only got one issue at this point and that is the distro puts
RT_SiteConfig.pm under “/etc/request-tracker4” not “${RTHOME}/etc/”. I
couldn’t find a configuration setting for ./configure or one in config.layout
that could be set for this location.
The Debian patches include a custom config.layout for this, not included
upstream since it doesn’t make sense to overwrite the Debian package files
with local installations. I strongly recommend that you either stick with the
Debian packages (and you can look at installing
4.0.5 from quantal, the current Ubuntu development release, if you
particularly need it) or switch to a “vanilla” installation in /opt/rt or wherever
makes most sense, not colliding with the packaged version.
Perhaps minor issue since I can just move RT_SiteConfig.pm to the default
folder but it may confuse me down the road.
If you’ve done a local install over the top of the Debian package you are
almost guaranteed confusion later (such as when an update is released to
12.04. or when you upgrade to a newer Ubuntu release).
–
Dominic Hargreaves, Systems Development and Support Team Computing
Services, University of Oxford
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
signature.asc (198 Bytes)
Dominic - thanks for the reply. A few more clicks got me to this page,
https://launchpad.net/ubuntu/+source/request-tracker4/4.0.5-2/+build/3460357
That has the *.deb files for RT 4.0.5 Quantal. I restored my server back to the 4.0.4 install and dpkg with these new *.deb files. All appears to have gone ok but I wasn’t prompted about upgrading the database at the end from 4.0.4 - did it happen automatically?
Thanks David
David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
I don’t believe there were any DB upgrades between 4.0.4 or 4.0.5.On Fri, May 11, 2012 at 10:37:09PM +0000, David T. Grayston wrote:
Dominic - thanks for the reply. A few more clicks got me to this page,
i386 build : 4.0.5-2 : request-tracker4 package : Ubuntu
That has the *.deb files for RT 4.0.5 Quantal. I restored my server back to the 4.0.4 install and dpkg with these new *.deb files. All appears to have gone ok but I wasn’t prompted about upgrading the database at the end from 4.0.4 - did it happen automatically?
Thanks David
David T. Grayston Systems & Database Administrator
University of Washington School of Public Health
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
Sent: Friday, May 11, 2012 10:26 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT update from ubuntu distro
Hi,
That’s the Debian source package. You can rebuild the binary packages if you
want, but I suspect the prebuilt binary packages will be adequate (look for
request-tracker4.deb and rt4-.deb).
On Fri, May 11, 2012 at 05:21:21PM +0000, David T. Grayston wrote:
Thanks for the reply - I did download 4 files from the quantal dev
release,
request-tracker4_4.0.5-2.dsc
request-tracker4_4.0.5-2.debian.tar.gz
request-tracker4_4.0.5-2.orig-thrid-party-source.tar.gz
request-tracker4_4.0.5-2.orig.tar.gz
I opened these up and poked around but I not quite knowledgeable
enough to know how to install from these. Which as you say would be better
than what I’ve tried.
David
David T. Grayston???Systems & Database Administrator University of
Washington?? School of Public Health
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
Sent: Friday, May 11, 2012 12:54 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT update from ubuntu distro
On Thu, May 10, 2012 at 10:15:03PM +0000, David T. Grayston wrote:
I’ve attempted to update RT from v4.0.4 to v.4.0.5 - the catch is
the 4.0.4 is
from Ubuntu distro (apt-get install request-tracker4).
I think I’ve only got one issue at this point and that is the
distro puts
RT_SiteConfig.pm under “/etc/request-tracker4” not “${RTHOME}/etc/”.
I couldn’t find a configuration setting for ./configure or one in
config.layout that could be set for this location.
The Debian patches include a custom config.layout for this, not
included upstream since it doesn’t make sense to overwrite the
Debian package files with local installations. I strongly recommend
that you either stick with the Debian packages (and you can look at
installing
4.0.5 from quantal, the current Ubuntu development release, if you
particularly need it) or switch to a “vanilla” installation in
/opt/rt or wherever makes most sense, not colliding with the packaged
version.
Perhaps minor issue since I can just move RT_SiteConfig.pm to the
default
folder but it may confuse me down the road.
If you’ve done a local install over the top of the Debian package
you are almost guaranteed confusion later (such as when an update is
released to 12.04. or when you upgrade to a newer Ubuntu release).
–
Dominic Hargreaves, Systems Development and Support Team
Computing
Services, University of Oxford
–
Dominic Hargreaves, Systems Development and Support Team Computing
Services, University of Oxford
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
signature.asc (198 Bytes)