RT Unpriv user issue

RT Users
1

Joe,

I believe that it is under “ParseCC’…” something like that in the
RT_Config.pm file. You would make you settings in the RT_SiteConfig.pm
file. Back in 3.6 and 3.8 (maybe) this option only worked RT wide. Then I
believe either Ruslan or someone created a scrip that could do the same
thing on a Queue by Queue basis. In 4.x, I thought this feature was offered
with RT-wide or Queue by Queue options. I could be wrong cause I haven’t
looked specifically at that feature in awhile. This is purely by memory and
I’m VERY old.

Hope this helps.

KennOn Wed, May 30, 2012 at 1:18 PM, Joe Kirby kirby@umbc.edu wrote:

Kenn

I am unable to see anything in the config settings that addresses this

My Priv users always have this option. I have several folks who are UnPriv
who would like this after the ticket has been created

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu