RT under Windows

RT Users
1

I’ve talking to our IT folks about running RT for work order tracking.
They’re not opposed to a linux box per se, but currently they’re 100% MS
Windows. At least one of their folks has linux experience.

Can anyone offer any insight into integrating an RT installation into an
MS shop?

–Yan

If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln

2

I’ve talking to our IT folks about running RT for work order tracking.
They’re not opposed to a linux box per se, but currently they’re 100% MS
Windows. At least one of their folks has linux experience.

Can anyone offer any insight into integrating an RT installation into an
MS shop?

Windows is not a supported platform for RT.

If you’re looking to do auth against AD, you can do that with mod_kerb
and the $WebExternalAuth configuration, or by using the
RT-Authen-ExternalAuth plugin for RT.

Thomas

3

I’ve talking to our IT folks about running RT for work order tracking.
They’re not opposed to a linux box per se, but currently they’re 100% MS
Windows. At least one of their folks has linux experience.

Can anyone offer any insight into integrating an RT installation into an
MS shop?

Windows is not a supported platform for RT.

If you’re looking to do auth against AD, you can do that with mod_kerb
and the $WebExternalAuth configuration, or by using the
RT-Authen-ExternalAuth plugin for RT.

Sorry, I mis-titled that. I’m asking for advice on integrating RT on a
linux platform into an otherwise 100% microsoft shop. Authentication is
just one small part of it; email integration, and any other issues I can
relay to the IT folks would help.

If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln

4

I currently have RT setup on linux in a mostly windows environment. I authenticate against AD and use fetchmail to pull from exchange and postfix relays to exchange.From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Yan Seiner [yan@seiner.com]
Sent: Wednesday, April 13, 2011 3:40 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT under Windows

I’ve talking to our IT folks about running RT for work order tracking.
They’re not opposed to a linux box per se, but currently they’re 100% MS
Windows. At least one of their folks has linux experience.

Can anyone offer any insight into integrating an RT installation into an
MS shop?

Windows is not a supported platform for RT.

If you’re looking to do auth against AD, you can do that with mod_kerb
and the $WebExternalAuth configuration, or by using the
RT-Authen-ExternalAuth plugin for RT.

Sorry, I mis-titled that. I’m asking for advice on integrating RT on a
linux platform into an otherwise 100% microsoft shop. Authentication is
just one small part of it; email integration, and any other issues I can
relay to the IT folks would help.

If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln

5

Our mail server is Postfix on Linux CentOS, so I cannot comment here - besides, almost all our users desktops are under Windows - I
have RT authentications performed with AD through RT-Authen-ExternalAuth (RT extension), this is the main adaptation to the Windows
side I can advertise. Until you install the whole RT software (along with the database) onto a single server, it is a pretty
independent software (remote access through a normal Web browser, no specific client)

You may be concerned by the database backup. As we are a small company, I just have a full+incremental OS image performed each night
by Acronis backup (which briefly stops MySql before the backup), with a short history, dumped onto an external hard disk. So the
database backup is a part of the whole OS backup - I agree, this is not a wonderful solution, but well …

The Acronis choice has been made as part of our disaster recovery plan : I am the only Linux sysadmin here; in case of emergency, my
Windows sysadmin must be able to restore our RT server; and the Acronis software has a pretty windowish GUI - this is not a free ad
! I would have preferred Mondoarchive !!! but Mondoarchive is poorly compliant with my Windows sysadmin (no pretty and
Windows-as-usual GUI), especially if we consider possible stressfull emergency situations, when one must work quickly and without
errors …

Robert GRASSO – System engineer

CEDRAT S.A.
15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE
Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30
mailto:robert.grasso@cedrat.com - http://www.cedrat.com