RT transaction log / general history

RT Users
1

Hello,

is there a way to view all transactions in a selected time span (e.g. last hour,
last 10 hours, last day etc.). I used to send mail copy of every transaction to
be informed, but that’s overwhelming. Sometimes I just need a quick way to see
all the recent changes (especially when I close a task and instantly forget the
number).

Do you know how to do it?
Saved search can only do fixed time and date.

Also viewing all login/logout activity would be very usefull, but I’m afraid
this is not supported in any way. Am I right?

Thanks.

Tomáš Valenta

2

Hi Tomas,

If you’re sure you want every transaction, I’d suggest using the RT API
and throwing together a simple perl script that pulls some info from every
transaction made “yesterday” and then run it a few mintues after midnight
as a cron job. Load the collected info into an e-mail and send it to
yourself. If you are at all “perl-aware”, you should find enough sample
API snippets and programs on the wiki to be able to do this. As for the
logins, use the same perl script to grep the rt.log file for [info]
messages that contain "Successful login " (check your rt.log file for the
exact phrasing). If you’re not familiar with perl and don’t want to learn
it, what you want will be a challenge.

This should be a fun little project, but you’re likely to get a lot of
transaction entries.

Regards,
Gene

At 10:24 AM 9/16/2007, Tomas Valenta wrote:

Hello,

is there a way to view all transactions in a selected time span (e.g. last
hour,
last 10 hours, last day etc.). I used to send mail copy of every
transaction to
be informed, but that’s overwhelming. Sometimes I just need a quick way to see
all the recent changes (especially when I close a task and instantly
forget the
number).

Do you know how to do it?
Saved search can only do fixed time and date.

Also viewing all login/logout activity would be very usefull, but I’m afraid
this is not supported in any way. Am I right?

Thanks.

–
TomᚠValenta

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Security Analyst
San Diego State University