When whoever sends an email to the support email address, the email is directly received at the outlook email address, our support email address(setup as POP), but RT tracker doesn’t automatically create the ticket in RT tracker and the requestor don’t get a reply for it.
Now interestingly, as soon as I execute this command on the server “sudo fetchmail -f /etc/fetchmailrc”, RT tracker, creates the job in the system and send an auto-reply back to the requestor. For example, I had a few requests and as soon as ran the command, RT created the pending jobs.
Does anyone know how to fix this, so I don’t have to run “sudo fetchmail -f /etc/fetchmailrc” to find out how many requests have gone through?
Happy to look at the email configuration, but all seems right…
I appreciate your help.