I have just started to develop a web application with RT. But I
have some problems
that I couldn’t solve . I will be so grateful to you, if anyone can help me.
I have a php form in which users enter an incident and submit it.
Then the app sends an
email to the person in charge of the incident. I am storing the datas
from the form to the
Tickets and Users tables in the RT’s database in order to create a
ticket in RT. But the sad
part is, when I login to the RT with my root account, I couldn’t see the
ticket that PHP app
created from the RT’s web interface . Php form inserts the datas to the
database from the
forms successfully. And my questions are:
* Why RT doesn't see the datas that I've inserted into the RT's database? * How can I create a ticket outside the RT? * Does RT needs to modify a file in order to create a new ticket? * Can I use the RT's builtin ticket creation interface without authentication?
FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD.