RT talking with RT

Hello List

We have a, well, “strange” behaviour here when two different RT
instances are talking to eachother. It seems that when RT1 is sending a
mail to RT2 to open a ticket RT2 is not sending out an Autoreply-Message
even tough the global scrips are inplace which do so. This seems to be
an RT-RT-speciality because if a “human” is sending a mail to RT2 the
autoreply works.

Is this behaviour planned that way?
If so: is the only possibility to create an Autoreply back some kind of
UserDefined-Scrip?

I have read thru the wiki and I tried to look into the archives but
without beeing able to search in the archives it this is not really
useful… :frowning:

Thank you for your help.

Kind regards,
Roman Hochuli
Operations Manager

Nexellent AG
Saegereistrasse 29
8152 Glattbrugg
Switzerland
Tel +41-44-5623040
Fax +41-44-5623041
X-NCC-RegID: ch.nexellent

Imagination is the one weapon in the war against reality.
– Jules de Gaultier

Hello List

We have a, well, “strange” behaviour here when two different RT
instances are talking to eachother. It seems that when RT1 is sending a
mail to RT2 to open a ticket RT2 is not sending out an Autoreply-Message
even tough the global scrips are inplace which do so. This seems to be
an RT-RT-speciality because if a “human” is sending a mail to RT2 the
autoreply works.

This is just a wild guess, but I’m wondering if it has something to do
with the NotifyActor setting… It may be because the identities are
the same and if you have NotifyActor turned off, no message will be
sent. Like I said, just a guess.

Andy Harrison

It’s probably because the mail sent by RT1 is marked as bulk
and therefore RT2 is ignoring it. This behavior has been seen
in RT3. I never used RT2 or earlier.

-ToddOn Mon, Jan 24, 2005 at 03:13:14PM +0100, Roman Hochuli wrote:

Hello List

We have a, well, “strange” behaviour here when two different RT
instances are talking to eachother. It seems that when RT1 is sending a
mail to RT2 to open a ticket RT2 is not sending out an Autoreply-Message
even tough the global scrips are inplace which do so. This seems to be
an RT-RT-speciality because if a “human” is sending a mail to RT2 the
autoreply works.

Is this behaviour planned that way?
If so: is the only possibility to create an Autoreply back some kind of
UserDefined-Scrip?

I have read thru the wiki and I tried to look into the archives but
without beeing able to search in the archives it this is not really
useful… :frowning:

Thank you for your help.


Kind regards,
Roman Hochuli
Operations Manager

Nexellent AG
Saegereistrasse 29
8152 Glattbrugg
Switzerland
Tel +41-44-5623040
Fax +41-44-5623041
X-NCC-RegID: ch.nexellent

Imagination is the one weapon in the war against reality.
– Jules de Gaultier


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com