RT System

RT Users
1

Ok,

i have that script that is set to change the owner of the job to the person
that changes it automatically. I have it set to make the change “on change
status”. now this works fine all except for 1 user.

i will show you what i mean.

Tue May 10 10:53:38 2005 andrew - Correspondence added

	Tue May 10 10:53:39 2005 	 andrew- Status changed from

new to open

	Tue May 10 10:53:39 2005 	 RT_System - Given to andrew

all good.
example 2

michael - Correspondence added
RT_System - Status changed from new to open
RT_System - Given to RT_System

any ideas, anyone? anyone? bueller?

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au

2

Hello,

has anyone patched Tickets::SortFields in 3. 4 to allow TicketsSortBy
customfield ?

mfg.
Georg Glas

3

Andrew Xenides wrote:

Ok,

i have that script that is set to change the owner of the job to the
Andrew, here is no extrasensory individuals on the list!

person that changes it automatically. I have it set to make the change
“on change status”. now this works fine all except for 1 user.

i will show you what i mean.

andrew replied and set new status himself.

Tue May 10 10:53:38 2005 *andrew - Correspondence added *
Tue May 10 10:53:39 2005 andrew- Status changed from new to open
Tue May 10 10:53:39 2005 RT_System - Given to andrew
**
all good.
example 2
michael replied, but didn’t change status and RT uses autoopen on
correspondence code so actor of the second transaction(status change) is
RT_SystemUser.

michael - Correspondence added
RT_System - Status changed from new to open
RT_System - Given to RT_System
**
any ideas, anyone? anyone? bueller?
Set different condition for that action, for example OnAnyTransaction.

I also updated Request Tracker Wiki for
this corner case.

4

Hi,

Its ok, I worked it all oout, the andrew user had more rights than the
michael user.

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au