I am getting an automated email from “rt_system”, which does not have a
subject nor body. This emails keeps coming for every 30 minutes, how to stop
this.
Thanks in advance.
Regds,
Balan
I am getting an automated email from “rt_system”, which does not have a
subject nor body. This emails keeps coming for every 30 minutes, how to stop
this.
Thanks in advance.
Regds,
Balan
I had a similar problem. In my case, I was running a preprocessing
program ahead of rt-mailgate in a pipe. This preprocessor was
procmail, doing spam filtering.
When the pipe started, both procmail and rt-mailgate are launched
as processes. But when procmail detected spam, I had it just
delete the spam and die. That meant procmail put nothing on
stdout, and rt-mailgate had nothing to read on stdin.
However, rt-mailgate still created a blank ticket, based on
the blank input – from rt_system with no header or body.
I created a patch for rt-mailgate to not do this, which
I sent to Jesse, and I think will be incorporated in a future release.
If you have the same problem, maybe this patch will help:
*** rt-mailgate.in.orig Thu Aug 12 15:06:13 2004
— rt-mailgate.in Thu Aug 19 17:12:10 2004
*** 436,441 ****
— 436,445 ----
$args{‘message’} = <>;
unless ( $args{message} =~ /\S/ ) {
print STDERR "$0: no message passed on STDIN!\n";
exit 0;
}
if ($opts{‘extension’}) {
$args{$opts{‘extension’}} = $ENV{‘EXTENSION’};