Rt syslog configuration

RT Users
1

Hi all,
is it possible to configure RT to use a particular syslog level
and facility? My RT is filling /var/log/messages and I would
like to redirect its messages into another file using a different syslog
level and/or facility from the default.
I set /opt/rt3/var/log/rt_errorlog inside httpd.conf but some error log
such as:
…
Oct 20 18:09:50 rt RT: Use of uninitialized value in length at
/usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 230.
(/opt/rt3/lib/RT.pm:235)
Oct 20 18:09:53 rt last message repeated 11 times
Oct 20 18:09:57 rt RT: Malformed UTF-8 character (unexpected end of
string) at /usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 187.
(/opt/rt3/lib/RT.pm:235)
Oct 21 01:42:34 rt RT: rt-3.0.3-243-1151.5.04772214780218@XX.XXXXX.XX
#243/1151

  • Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:90)
    Oct 21 01:42:34 rt RT: <rt-3.0.3-243-1151.5.04772214780218@.XXXXX.XX >
    No recipients found. Not sending.
    (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
    Oct 21 01:42:34 rt RT: <rt-3.0.3-243-1151.0.255423230203249@.XXXXX.XX >
    #243/1151 - Scrip 17 Autoreply al requestor
    (/opt/rt3/lib/RT/Action/SendEmail.pm:90)
    Oct 21 01:42:34 rt RT: <rt-3.0.3-243-1151.0.255423230203249@.XXXXX.XX >
    sent
    …

goes into /var/log/messages.

Thank you

Francesca Del Corso
INFN Sez. Firenze
http://www.fi.infn.it

2

Francesca Del Corso wrote:

Hi all,
is it possible to configure RT to use a particular syslog level
and facility? My RT is filling /var/log/messages and I would
like to redirect its messages into another file using a different syslog
level and/or facility from the default.
I set /opt/rt3/var/log/rt_errorlog inside httpd.conf but some error log
such as:
…
Oct 20 18:09:50 rt RT: Use of uninitialized value in length at
/usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 230.
(/opt/rt3/lib/RT.pm:235)
Oct 20 18:09:53 rt last message repeated 11 times
Oct 20 18:09:57 rt RT: Malformed UTF-8 character (unexpected end of
string) at /usr/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 187.
(/opt/rt3/lib/RT.pm:235)
Oct 21 01:42:34 rt RT: rt-3.0.3-243-1151.5.04772214780218@XX.XXXXX.XX
#243/1151

  • Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:90)
    Oct 21 01:42:34 rt RT: <rt-3.0.3-243-1151.5.04772214780218@.XXXXX.XX >
    No recipients found. Not sending.
    (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
    Oct 21 01:42:34 rt RT: <rt-3.0.3-243-1151.0.255423230203249@.XXXXX.XX >
    #243/1151 - Scrip 17 Autoreply al requestor
    (/opt/rt3/lib/RT/Action/SendEmail.pm:90)
    Oct 21 01:42:34 rt RT: <rt-3.0.3-243-1151.0.255423230203249@.XXXXX.XX >
    sent
    …

goes into /var/log/messages.
Hello.
Look into RT_Config.pm for ‘Logging’
There is description of levels and where to log. Copy this part in
RT_SiteConfig.pm and customise as you need.
Good luck. Ruslan.