RT stripping FROM on internal emails

RT Users
1

Curiously, when an unprivileged RT users is sent a comment and they reply (internal users only…same domain as RT), the FROM is stripped and the comment in not entered into RT. This used to work about 6 months ago.

What did we change? That is an long list.

Here is the error message:
(/var/log/messages)

Feb 2 15:01:38 rt3 RT: Permission Denied (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:244)
Feb 2 15:01:38 rt3 RT: Could not record email: Message not recorded: Permission Denied
(/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75)

Any place we could start looking would be helpful.

Thanks,
Mich

2

Curiously, when an unprivileged RT users is sent a comment and they
reply (internal users only…same domain as RT), the FROM is stripped
and the comment in not entered into RT. This used to work about 6
months ago.

What did we change? That is an long list.

Here is the error message:

(/var/log/messages)

Feb 2 15:01:38 rt3 RT: Permission Denied (/opt/rt3/bin/…/lib/RT/Interface/Email.pm:244)
Feb 2 15:01:38 rt3 RT: Could not record email: Message not recorded: Permission Denied
(/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75)

Any place we could start looking would be helpful.

You can turn your logs up to debug and have them try again.
You probably removed Comment rights from Unprivileged users and left
them Reply rights, although I am confused by what is being stripped.

-kevin

3

Yep. Kevin’s answer is better. Can’t think right now. Must be the Superbowl
effect.On Feb 3, 2012 5:30 PM, “Kevin Falcone” falcone@bestpractical.com wrote:

On Fri, Feb 03, 2012 at 10:00:19AM -1000, Michele Hershey, CTR wrote:

Curiously, when an unprivileged RT users is sent a comment and they
reply (internal users only…same domain as RT), the FROM is stripped
and the comment in not entered into RT. This used to work about 6
months ago.

What did we change? That is an long list.

Here is the error message:

(/var/log/messages)

Feb 2 15:01:38 rt3 RT: Permission Denied
(/opt/rt3/bin/…/lib/RT/Interface/Email.pm:244)
Feb 2 15:01:38 rt3 RT: Could not record email: Message not recorded:
Permission Denied
(/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75)

Any place we could start looking would be helpful.

You can turn your logs up to debug and have them try again.
You probably removed Comment rights from Unprivileged users and left
them Reply rights, although I am confused by what is being stripped.

-kevin

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