RT Status Question

RT Users
1

Hi,

RT 3.4
Solaris
MySQL

Is there any way to change the description of the Status fields in RT?
Any possibility to add a new status entry?

Thanks,
Ron
Ron Tyro
Scotiabank Information Commmons, University of Toronto

2

Ron Tyro wrote:

Hi,

RT 3.4
Solaris
MySQL

Is there any way to change the description of the Status fields in RT?
Any possibility to add a new status entry?

Thanks,
Ron

Have a look at RT_Config.pm in the etc/ folder. There you should find
two varibles for ActiveStatus and InactiveStatus.

I cannot say what effect removing/changing entried from these lists
would do as I guess they are used internally by RT, but I have
successfully added a new entry ‘closed’ which hasn’t seemed to have had
any bad effects.

By the way save any modifications you may into RT_SiteConfig.pm so that
you don’t loose them if you upgrade.

Regards

Lee

3

At Tuesday 3/1/2005 03:19 PM, Ron Tyro wrote:

Is there any way to change the description of the Status fields in RT?

You can use localization to just change a status name in the web interface.

Any possibility to add a new status entry?

This has come up many times before - there’s some info here:

http://lists.bestpractical.com/pipermail/rt-users/attachments/20040621/6cab75de/attachment.htm

and you can search the list archives for more discussions (
Request Tracker Wiki )

Best of luck,
Steve