RT statistics


#1

Hey RTers,
I was wondering if anyone had experimented with any sort of statistical
data from RT. For example, if I wanted to see how many tickets were
created in a particular queue for a month or if I wanted to see how many
tickets a user had opened, closed, commented on, etc. I was wondering if
anyone had done any work with something like RRDtool with a cricket front
end or if there was a better way to graph the use of RT. Just a side
project that may impress my manager to stick with opensource vs. a
commercial replacement in the future.

Thanks,

Ashby Gochenour
NTELOS
NOC


#2

As far as I know, nobody has yet done a “heavyweight” RRDtool backed RT
stats package. there are a couple in ftp.fsck.com/pub/rt/contrib/
My favorite one is rtstats.zip. It generates html and graphs.

I’ve actually hacked on rtstats.zip a bit to add a few graphs
and generalize a bit of the code. you can get my variant from:
http://www.fsck.com/~jesse/projects/rtstats-jesse.tar

If it has issues, ask me or RT users, rather than troubling the original
author, who shouldn’t be forced to deal with my hacks :wink:

    -jesseOn Mon, Jan 22, 2001 at 06:28:35PM -0500, rt@ghost.ntelos.net wrote:

Hey RTers,
I was wondering if anyone had experimented with any sort of statistical
data from RT. For example, if I wanted to see how many tickets were
created in a particular queue for a month or if I wanted to see how many
tickets a user had opened, closed, commented on, etc. I was wondering if
anyone had done any work with something like RRDtool with a cricket front
end or if there was a better way to graph the use of RT. Just a side
project that may impress my manager to stick with opensource vs. a
commercial replacement in the future.

Thanks,

Ashby Gochenour
NTELOS
NOC


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#3

If anyone is interested, I’ve modified both versions of rtstats to use .png
files instead of .gif.

Since newer versions of the gd library don’t support gif (copyright and
royalty problems) anyone running versions of gd dating from about beginning
to mid last year won’t be able to use the gif version.

Let me know how to get them to you, and I’ll send them. I’d rather do this
once, so if Jesse will host them, I can just send them to him.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685


#4

Just so everyone knows, I’ve sent the modified script to both Jesse and
Kent. One way or another, it should get posted.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685