As far as I know, nobody has yet done a “heavyweight” RRDtool backed RT
stats package. there are a couple in ftp.fsck.com/pub/rt/contrib/
My favorite one is rtstats.zip. It generates html and graphs.
I’ve actually hacked on rtstats.zip a bit to add a few graphs
and generalize a bit of the code. you can get my variant from:
If it has issues, ask me or RT users, rather than troubling the original
author, who shouldn’t be forced to deal with my hacks
-jesseOn Mon, Jan 22, 2001 at 06:28:35PM -0500, email@example.com wrote:
I was wondering if anyone had experimented with any sort of statistical
data from RT. For example, if I wanted to see how many tickets were
created in a particular queue for a month or if I wanted to see how many
tickets a user had opened, closed, commented on, etc. I was wondering if
anyone had done any work with something like RRDtool with a cricket front
end or if there was a better way to graph the use of RT. Just a side
project that may impress my manager to stick with opensource vs. a
commercial replacement in the future.
rt-users mailing list
jesse reed vincent – firstname.lastname@example.org – email@example.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
pretty soon we’re going to HAVE to have hypertext mail!
–Tim Berners Lee. (8 Jan 1993 on www-talk)