RT statistics?

RT Users
1

Hi,

I have a working RT 3.6.1 install, and I would like some easy to manage
statistics with it.

I’ve found this; RT3StatisticsPackage - Request Tracker Wiki
But it seems rather outdated. When I install this on our system, the
stats are just working half/half.

Does anyone know if there is an updated package available for RT 3.6.1,
or something similar alike it?

Regards,

Wouter van den Bergh, Customer Support Engineer 2nd Line

Easynet Nederland B.V., http://www.easynet.nl http://www.easynet.nl/

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05

CSC@nl.easynet.net

2

Hi,

I have a working RT 3.6.1 install, and I would like some easy to manage
statistics with it.

I’ve found this; RT3StatisticsPackage - Request Tracker Wiki
But it seems rather outdated. When I install this on our system, the
stats are just working half/half.

Does anyone know if there is an updated package available for RT 3.6.1,
or something similar alike it?

Rt 3.6.x now include a new statistic module, accessible via the
Tools/Reports menu (3 built-in reports, you can add it by creating new
Mason components).
You can also generate graph from a search, look at the bottom of your
search result, there is a button to convert it in pie or bar chart.

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

3

Hi,

I cannot exactly find how to create new ‘Mason components’. Do you happen to have some documentation about it somewhere?

Regards,

Met vriendelijke groet,

Wouter van den Bergh, Customer Support Engineer 2nd Line

Easynet Nederland B.V., http://www.easynet.nl

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05

CSC@nl.easynet.net-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Emmanuel Lacour
Sent: dinsdag 30 oktober 2007 12:01
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT statistics?

On Tue, Oct 30, 2007 at 11:32:42AM +0100, Wouter van den Bergh wrote:

Hi,

I have a working RT 3.6.1 install, and I would like some easy to manage
statistics with it.

I’ve found this; RT3StatisticsPackage - Request Tracker Wiki
But it seems rather outdated. When I install this on our system, the
stats are just working half/half.

Does anyone know if there is an updated package available for RT 3.6.1,
or something similar alike it?

Rt 3.6.x now include a new statistic module, accessible via the
Tools/Reports menu (3 built-in reports, you can add it by creating new
Mason components).
You can also generate graph from a search, look at the bottom of your
search result, there is a button to convert it in pie or bar chart.

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com
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4

Hi,

I cannot exactly find how to create new ‘Mason components’. Do you
happen to have some documentation about it somewhere?

No docs …

But like with every free software, source code is available :wink:

I cannot explain you all the Mason stuff, but:

Each reports in the “Tools/Reports” menu, are built from a file in
rt/share/html/Tools/Reports.

So to create new reports, you can do:

mkdir -p rt/local/html/Tools/Reports

then copy and rename one of the file in rt/share/html/Tools/Reports in
this new directory and … edit it to suit your needs :wink:

Emmanuel Lacour