Hi there!
I was wondering where I could get information on the RT statistics
package, and perhaps download it and see screenshots. If anyone has this
information I would be most grateful.
Regards,
Brian Weir
“Have some Pez. They’re free!”
Microsoft tip: F7 will open the spell checker in most Microsoft
applications.
Brian Weir:
I was wondering where I could get information on the RT statistics
package, and perhaps download it and see screenshots. If anyone has this
information I would be most grateful.
Due to popular demand, I’ve put the tarball at
http://users.ox.ac.uk/~simon/stats.tar.gz
I haven’t had time to produce much documentation or any updates yet,
but hopefully soon.
"The elder gods went to Suggoth and all I got was this lousy T-shirt."
I’m hacking the Statistics package to get it to return total time
worked by queue by day. Am I on the right track with this??
$tix -> LimitStatus(VALUE => “resolved”);
my @tix=@{$tix=>ItemsArrayRef};
my $total;
$total += ($_ -> TimeWorked) for @tix;
<& TimeWorkedAsString, TimeWorked => $total &>
I was working from the Stats “Resolved.html” file.
TIA
John Alexander
Is is possible to scale the graph differently, for example for the
’CallsQueueDay’ statistics? How would I have to do it?
-andreas
Could someone send me or point me to Simon Cozens’ stats.tar.gz?
Justin Clayton
VLSI Research System Administrator
University of Washington
Electrical Engineering Dept
justincl@u.washington.edu
206/543.2523 EE/CSE 307F
justin m. clayton:
Could someone send me or point me to Simon Cozens’ stats.tar.gz?
http://users.ox.ac.uk/~simon/stats.tar.gz should be it.
“In matters of principle, stand like a rock; in matters of taste, swim with
the current.”
– Thomas Jefferson
Simon Cozens rt@netthink.co.uk writes:
justin m. clayton:
Could someone send me or point me to Simon Cozens’ stats.tar.gz?
http://users.ox.ac.uk/~simon/stats.tar.gz should be it.
Ooh, shiny!
How’s the Apache::GD::Graph supposed to work? What do the graphs look
like? (no, i’m not about to install gd and other extensions on my
production box) And what’s the format of the data being passed to /chart?
/Ian D
ian@assv.net
Ian D:
How’s the Apache::GD::Graph supposed to work? What do the graphs look
like?
I’m not sure what you’re asking here. They look like graphs. I’m
sure you’ve seen graphs before.
The trouble with computers is that they do what you tell them, not what
you want.
– D. Cohen
Simon Cozens rt@netthink.co.uk writes:
Ian D:
How’s the Apache::GD::Graph supposed to work? What do the graphs look
like?I’m not sure what you’re asking here. They look like graphs. I’m
sure you’ve seen graphs before.
I meant more like screenshots, and how aesthetically pleasing the gd
graphs are (my previous encounters with gd has lead me to believe that
they don’t look as good as other packages)
/Ian D
ian@assv.net
Greetings to all,
I just installed the Stats package and so far everything looks ok,
except 2 things… 1, the graphs aren’t working. I’m getting the
following error in the error.log …
[14/Apr/2005:15:06:15 -0400] “GET /Statistics/CallsMultiQueue/index.html
HTTP/1.1” 200 8981 “http://rt.cacdhh.org/Statistics/index.html”
“Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.6) Gecko/20050225
Firefox/1.0.1”
/usr/sbin/httpd: error while loading shared libraries:
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi/auto/GD/GD.so:
undefined symbol: gdFontGetLarge
I never played with GD and all that, anyone tell me whats going on here?
2nd problem is that I’m noticing that the numbers in the stats are
dependent on who is viewing them… Is there something that I didn’t add
so that the stats reflect the entire system?
Thanks!
Tom
Hi Thomas!On Thu, 14 Apr 2005, Thomas Earl wrote:
I just installed the Stats package and so far everything looks ok,
except 2 things… 1, the graphs aren’t working. I’m getting the
following error in the error.log …[14/Apr/2005:15:06:15 -0400] “GET /Statistics/CallsMultiQueue/index.html
HTTP/1.1” 200 8981 “http://rt.cacdhh.org/Statistics/index.html”
“Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.6) Gecko/20050225
Firefox/1.0.1”
/usr/sbin/httpd: error while loading shared libraries:
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi/auto/GD/GD.so:
undefined symbol: gdFontGetLarge
Looks like your installed versions of the gd libs and the Perl gd module
don’t match (maybe Perl’s is based on GD2, and you’ve got GD1?).
Patrick Morris wrote:
Hi Thomas!
I just installed the Stats package and so far everything looks ok,
except 2 things… 1, the graphs aren’t working. I’m getting the
following error in the error.log …[14/Apr/2005:15:06:15 -0400] “GET /Statistics/CallsMultiQueue/index.html
HTTP/1.1” 200 8981 “http://rt.cacdhh.org/Statistics/index.html”
“Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.6) Gecko/20050225
Firefox/1.0.1”
/usr/sbin/httpd: error while loading shared libraries:
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi/auto/GD/GD.so:
undefined symbol: gdFontGetLargeLooks like your installed versions of the gd libs and the Perl gd module
don’t match (maybe Perl’s is based on GD2, and you’ve got GD1?).
No, this is a wierd one. Wipe out all instances of libgd as well as all
GD-related modules from your perl installation. I ran updatedb & next.
Re-install libgd and recompile against the new libgd. I had to do that
a few times before it finally worked on my test box. Never did get it
to go on production.
I haven’t had a chance to trace that any farther.
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
Probably another setting/package I have configured wrong, but I
cannot find anything on google or the wiki. I get tons of errors in my
apache2 error log file.
Configuration: http://snurgle.org/~jondaley/Configuration.html
Everything seems to work fine, but I don’t particularly like lots of stuff
filling up the error log if I can help it.
INST_FILE /usr/lib/perl5/Want.pm
INST_VERSION 0.08
INST_FILE /usr/share/perl5/Regexp/Common/zip.pm
INST_VERSION 2.112
I installed everything through Debian:testing.
Module::Refresh was not included, so I had to install that through CPAN.
Overriding $RE{zip}{Germany} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{German} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Belgium} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Norway} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Greenland} at /usr/share/perl5/Regexp/Common/zip.pm
line 134
Overriding $RE{zip}{Denmark} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Spain} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Netherlands} at /usr/share/perl5/Regexp/Common/zip.pm
line 159
Overriding $RE{zip}{Dutch} at /usr/share/perl5/Regexp/Common/zip.pm line
159
Overriding $RE{zip}{US} at /usr/share/perl5/Regexp/Common/zip.pm line 181
Subroutine Want::wantarray_up redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::want_lvalue redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::parent_op_name redefined at /usr/lib/perl5/Want.pm line
17.
Subroutine Want::want_count redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::want_boolean redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::want_assign redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::double_return redefined at /usr/lib/perl5/Want.pm line
17.
Mailer-daemon just returned this to me, not sure if it actually
went out to the list before or not. So, I am trying again…Date: Thu, 14 Apr 2005 22:05:48 -0400 (EDT)
From: Jon Daley bestpractical@daley.snurgle.org
To: Request Tracker rt-users@lists.bestpractical.com
Subject: [rt-users] Want/Regexp apache2 errors
Probably another setting/package I have configured wrong, but I
cannot find anything on google or the wiki. I get tons of errors in my
apache2 error log file.
Configuration: http://snurgle.org/~jondaley/Configuration.html
Everything seems to work fine, but I don’t particularly like lots of stuff
filling up the error log if I can help it.
INST_FILE /usr/lib/perl5/Want.pm
INST_VERSION 0.08
INST_FILE /usr/share/perl5/Regexp/Common/zip.pm
INST_VERSION 2.112
I installed everything through Debian:testing.
Module::Refresh was not included, so I had to install that through CPAN.
Overriding $RE{zip}{Germany} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{German} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Belgium} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Norway} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Greenland} at /usr/share/perl5/Regexp/Common/zip.pm
line
134
Overriding $RE{zip}{Denmark} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Spain} at /usr/share/perl5/Regexp/Common/zip.pm line
134
Overriding $RE{zip}{Netherlands} at /usr/share/perl5/Regexp/Common/zip.pm
line 159
Overriding $RE{zip}{Dutch} at /usr/share/perl5/Regexp/Common/zip.pm line
159
Overriding $RE{zip}{US} at /usr/share/perl5/Regexp/Common/zip.pm line 181
Subroutine Want::wantarray_up redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::want_lvalue redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::parent_op_name redefined at /usr/lib/perl5/Want.pm line
17.
Subroutine Want::want_count redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::want_boolean redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::want_assign redefined at /usr/lib/perl5/Want.pm line 17.
Subroutine Want::double_return redefined at /usr/lib/perl5/Want.pm line
17.
Looks like you’ve installed RT with development mode enabled. Disable it
in RT config. Restart apache.
Jon Daley wrote: