I too would really like an “idiots guide” to getting the stats (specifically
the graphs) working. I’m still stuck with the:
[error] Undefined subroutine &Apache::GD::Graph::handler called.
Apache::GD::Graph is installed. Any enlightenment?
John AlexanderFrom: Rich West [mailto:Rich.West@wesmo.com]
Sent: Wednesday, February 27, 2002 8:59 PM
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] RT Statistics Package
I should probably have clarified… When I said "The installation was
rather easy", I meant the installation of The Statistics package and
related modules. I’ve had RT up for years…
Also, I realized that the Statistics package IS working properly as it
generates the appropriate HTML tables, but I do not get any graphical
charts.
I am wondering if someone would have the time to jot down an "idiots
guide to installing the Statistics package" in which they were able to
get the graphics to work out properly. This way most of us could
probably find that one little step that they missed…
Actually, as I look at it, there seem to be some discrepancies in the
data… I mean, on the 5 day chart, it shows all zeros, but when I Hit
the “Go” button at the bottom, the page updates and the correct
information is displayed in the table… Hrmm… Not sure if this is
fastcgi related or not…
Oh, and I, too, am seeing the URL references to the chart as:
https://mysite.com/rt2//chart?type=lines&x_labels=[Thu%2021,Fri%2022,Mon
%2025,Tue%2026,Wed%2027]&data1=[0,0,0,0,0]&data2=[0,0,0,0,0]&dat
a3=[0,0,0,0,0]
(where the rt installation is at /rt2 of the website)
Thanks!
-Rich
Rich West wrote:
Hrmm… a thought just hit me. I’m running with mod_fastcgi… that
might prevent the graphics from being displayed.
But, still, I would be curious to know if the steps I took should have
been sufficient, and if the the error I listed indicated something
other than the limitation due to the mod_fastcgi install…
Thanks!
-Rich
Rich West wrote:
Just as an FYI, the call to your site is located on line 91 of
CallsMultiqueue.html.
I hate to be another person emailing you about this, but hopefully
this is an easy one that you have already hashed out. The
installation was rather easy, except I do not get the graphs at all
(Apache::GD::Graph and others are installed).
I tried, as some have suggested, linking
/usr/lib/perl5/site_perl/<perl_version>/Apache/GD/Graph.pm as
/WebRT/html/chart, and I get the following error:
Error during compilation of /usr/rt2/WebRT/html//chart:
unknown section <%20> (line 87)
HTML::Mason::Interp::__ANON__('Error during compilation of
/usr/rt2/WebRT/html//chart:^Junknown …') called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 418
HTML::Mason::Interp::_compilation_error('HTML::Mason::Interp=HASH(0x8b1ea54)
',
‘/usr/rt2/WebRT/html//chart’, ‘unknown section <%20> (line 87)^J’)
called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 374
HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x8b1ea54)',
‘//chart’) called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 116
eval {...} called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 116
HTML::Mason::Request::exec(‘HTML::Mason::Request=HASH(0x8f3dc38)’,
‘//chart’, ‘x_labels’, ‘[Thu 14,Fri 15,Mon 18,Tue 19,Wed 20]’,
‘data1’, ‘[0,0,0,0,0]’, ‘data2’, ‘[0,0,0,0,0]’, …) called at
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 243
HTML::Mason::Interp::exec('HTML::Mason::Interp=HASH(0x8b1ea54)',
‘//chart’, ‘x_labels’, ‘[Thu 14,Fri 15,Mon 18,Tue 19,Wed 20]’,
‘data1’, ‘[0,0,0,0,0]’, ‘data2’, ‘[0,0,0,0,0]’, …) called at
/usr/rt2/bin/mason_handler.fcgi line 199
eval {...} called at /usr/rt2/bin/mason_handler.fcgi line 198
Not sure what step I missed here… any help would be much appreciated!
-Rich
Simon Cozens wrote:
Attached is a simple statistics package for RT. I’m planning on
releasing
further versions with more complex data available in the future, but I
think this is cool enough to release for now. Simply drop it into your
RT HTML tree, and go to http://rt/Statistics/
For shiny shiny graphs, you’ll need the Apache::GD::Graph module
installed
as $rturl/graph but if you don’t want that, just dike out all the
lines which
refer to “$url”. (This will make the time-to-resolve scatter graph a
bit
useless, though.)
Thanks to Oxford University Computing Services for letting me
develop and
distribute this.
Richard West $14.95 Registrations
mailto:rwest@wesmo.com
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