We are having an issue with RT and SSL:
When using SSL, we are being presented with a “page cannot be displayed"
upon create/resolve of tickets. This happens immediately after the
"create” or “update ticket” button is clicked. If the user clicks the
back button and makes another attempt to send the create or update
request it then completes successfully.
I’ve checked the error logs of Apache and RT; nothing is generated when
#start httpd.conf snip
#I’m sure there is a better way of doing this, any suggestions?
#Could this be the problem?
ServerName rt.domain.com ServerAdmin email@example.com DocumentRoot /opt/rt/share/html/redir #The index.html is an
instant redir to the https site.
LoadModule ssl_module libexec/libssl.so
ServerName rt.domain.com ServerAdmin firstname.lastname@example.org DocumentRoot /opt/rt/share/html SSLEngine on SSLCertificateFile /usr/local/apache/conf/ssl.key/server.crt SSLCertificateKeyFile /usr/local/apache/conf/ssl.key/server.key AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt/bin/webmux.pl <Location /> SetHandler perl-script PerlHandler RT::Mason </Location>
#end httpd.conf snip
Thanks in advance.
ITT Educational Services, Inc.