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smime.p7s (2.44 KB)

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Hi
I’m sorry if this is nagging, but the query-builder in 3.6.1 is as we know
broken when it comes to requestor.emailadress - and I’m totally into running
systems by eg. Debian-packages and so on, therefore a new upstream 3.6.2
release would be really appreciated.

Any chance on this one?

Thank you in advance
Harald Kapper, praise RT

smime.p7s (3.63 KB)

3

Hi
he’ve a perfectly working RT 3.6.1 (on debian etch).

Only problem is that sometimes RT simply stops to send out emails (comments,
replys) to just anyone - as if it lost it’s email-interface somehow, also no
correspondences are then tracked in the ticket (which is quite right, but
basically not the wanted functionality).

Restarting the apache2 it’s running in helps.

But having to worry about outgoing-correspondence is really a pain…

Anyone any ideas on this one?

Thank you in advance
Harald Kapper

smime.p7s (3.63 KB)

4

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Harald Kapper
Sent: Wednesday, December 06, 2006 8:58 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6.1 stops sending out emails

Hi
he’ve a perfectly working RT 3.6.1 (on debian etch).

Only problem is that sometimes RT simply stops to send out
emails (comments,
replys) to just anyone - as if it lost it’s email-interface
somehow, also no correspondences are then tracked in the
ticket (which is quite right, but basically not the wanted
functionality).

Restarting the apache2 it’s running in helps.

But having to worry about outgoing-correspondence is really a pain…

Anyone any ideas on this one?

Thank you in advance
Harald Kapper

I am having this issue as well.

rt-3.6.1
Apache-2.0.52
Sendmail-8.13.1
CentOS-4.4

I think my issue is related to a custom scrip I wrote to send
alerts to my cell phone when a ticket is created during the weekend.
It is based on a similar example in the RT Essentials book.

I have deleted that scrip, so now I just have to wait and see if that
fixed the problem. I’ll post an update when I know more.

Thanks,
Les
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5

he’ve a perfectly working RT 3.6.1 (on debian etch).

Only problem is that sometimes RT simply stops to send out emails (comments,
replys) to just anyone - as if it lost it’s email-interface somehow, also no
correspondences are then tracked in the ticket (which is quite right, but
basically not the wanted functionality).

Restarting the apache2 it’s running in helps.

Hi,

are you using mod_perl2? Is there anything in the error log?

What’s in $RT::MailCommand, ie. have you set it to something else than
the default ‘sendmailpipe’?

I think you might be hitting a Debian bug #384622 [1] in mod_perl2:
“localizing %ENV causes a segmentation fault”. The code in 3.6.1
lib/RT/Action/SendEmail.pm uses ‘local $ENV{MAILADDRESS}’.

[1] http://bugs.debian.org/384622

Cheers,
Niko Tyni ntyni@iki.fi

6

Message-ID: 2788D5DC2F58B24280FC3F99956AE1C9039D585B@ox-exch01.fncinc.com
Content-Type: text/plain; charset=“us-ascii”

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Harald Kapper
Sent: Wednesday, December 06, 2006 8:58 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6.1 stops sending out emails

Hi
he’ve a perfectly working RT 3.6.1 (on debian etch).

Only problem is that sometimes RT simply stops to send out
emails (comments,
replys) to just anyone - as if it lost it’s email-interface
somehow, also no correspondences are then tracked in the
ticket (which is quite right, but basically not the wanted
functionality).

Restarting the apache2 it’s running in helps.

But having to worry about outgoing-correspondence is really
a pain…

Anyone any ideas on this one?

Thank you in advance
Harald Kapper

I am having this issue as well.

rt-3.6.1
Apache-2.0.52
Sendmail-8.13.1
CentOS-4.4

I think my issue is related to a custom scrip I wrote to send
alerts to my cell phone when a ticket is created during the weekend.
It is based on a similar example in the RT Essentials book.

I have deleted that scrip, so now I just have to wait and see if that
fixed the problem. I’ll post an update when I know more.

hi
after changing to the apache2-mpm-prefork model this issue seems to go away
on debian, also thankfully the debian request-tracker3.6 maintainer also has
fixed the Requestor.Email-searchproblem the not-patched 3.6.1 release had.

regards
harald kapper

smime.p7s (3.63 KB)