RT Spam Looping

RT Users
1

Hi all,
please,
A spammer send us a message with a big number of cc:, more than 100.
Then our RT has identified it as a new ticket and all cc: as requestors.
Resuming, all of them are receiving messages from us, causing server
overload and other problems.
Then I 've removed this ticket but a lot of error messages or unknow users
message came and reopen ticket again.
Could someone help me?

Thanks,

Eder Miranda

2

Use “-f ” option of the sendmail. This address would be placed
into a special header of outgoing mails and if mail servers couldn’t
deliver message to recipients then error would be returned to the
address you’ve specified. It’s not a full solution, but at least you
can start from this.On 10/26/06, Eder Miranda - UNODATA eder@unodata.com.br wrote:

Hi all,
please,
A spammer send us a message with a big number of cc:, more than 100.
Then our RT has identified it as a new ticket and all cc: as requestors.
Resuming, all of them are receiving messages from us, causing server
overload and other problems.
Then I 've removed this ticket but a lot of error messages or unknow users
message came and reopen ticket again.
Could someone help me?

Thanks,

Eder Miranda

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3

Hi, Eder

You can have procmail filtering all incoming message before they get
into RT. Please, take a look at
http://wiki.bestpractical.com/index.cgi?SpamFiltering

– Andr�

Eder Miranda - UNODATA wrote: