Rt / soap / xml-rpc

RT Users
1

Greetings,

I’ve been scouring the lists for threads relating to RT & SOAP. There has
been a few exchanges but nothing as of late.

Essentially, I’d like to know if anyone has a working SOAP or XML-RPC
interface to RT.

A beta RT SOAP server was released by Jesse early this summer. Is anyone
using it? If so, has anyone developed any docs for it?

I’m very interested in hearing about anyone experiences trying to integrate
RT to various other ticket systems.

Thanks,

SH

2

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Hi Scott,

I started working on a XML Interface to RT a few months ago.

Even though I haven’t worked on it for quite a while it would be nice
to hear what you expect from such an interface.

Would you (or others) prefer XML-RPC or SOAP or something completely
different?

At the moment my idea is to write some XSL-StyleSheets that transform
the data from the RT-Webinteface to valid XML which than could be used
as desired, for example with a SOAP or XML-RPC server.

I already have the stylesheets to transform the “RT at a Glance”-Page
as well as the “Ticket-Detail”-Page.

At the moment I am quite busy, but this might be a nice project for the
winter holiday, so let me hear what you think.

Regards,

BenneAm Mittwoch, 15.10.03, um 03:10 Uhr (Europe/Paris) schrieb Scott Hebert:

Greetings,

I’ve been scouring the lists for threads relating to RT & SOAP. There
has
been a few exchanges but nothing as of late.

Essentially, I’d like to know if anyone has a working SOAP or XML-RPC
interface to RT.

A beta RT SOAP server was released by Jesse early this summer. Is
anyone
using it? If so, has anyone developed any docs for it?

I’m very interested in hearing about anyone experiences trying to
integrate
RT to various other ticket systems.

Thanks,

SH

rt-users mailing list
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http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Benjamin Boksa

b.boksa@sidebysite.de
PGP: http://www.sidebysite.de/pgp/b.boksa.asc

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965

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3

Hello. Benjamin.
I glad to hear that you working on some RT ↔ XML stuffs.

Benjamin Boksa wrote:

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Hi Scott,

I started working on a XML Interface to RT a few months ago.

Even though I haven’t worked on it for quite a while it would be nice to
hear what you expect from such an interface

Would you (or others) prefer XML-RPC or SOAP or something completely
different?

At the moment my idea is to write some XSL-StyleSheets that transform
the data from the RT-Webinteface to valid XML which than could be used
as desired, for example with a SOAP or XML-RPC server.

I already have the stylesheets to transform the “RT at a Glance”-Page as
well as the “Ticket-Detail”-Page.
I don’t understand where somebody can use such interface? Also html
pages changes frequently, but DB structure changes rare. Another point
to don’t do such thing is that often people change ‘RT at Glance’ page.

4

Hi Scott,

I started working on a XML Interface to RT a few months ago.

Even though I haven’t worked on it for quite a while it would be nice
to hear what you expect from such an interface.

Would you (or others) prefer XML-RPC or SOAP or something completely
different?

At the moment my idea is to write some XSL-StyleSheets that transform
the data from the RT-Webinteface to valid XML which than could be used
as desired, for example with a SOAP or XML-RPC server.

I’d strongly suggest taht instead of trying to massage the output of
RT’s web ui, you just write new templates that output xml directly. It’s
also worth considering giving the REST frontend an xml output…

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

Let me first explain why I’m looking for an XML interface to RT.

My company uses Borland’s StarTeam software configuration management tool.
It has a feature that let’s you customize the Change Reqest forms
(equivalent of an RT ticket). These customized forms are written in Java.

Our process involves the update or creation of an RT ticket when a StarTeam
Change Request reaches a particular step in the workflow.

I want to be able to communicate with RT from a Java application over HTTP
via port 80.

These are my requirements. I’ve only began to read up on XML-RPC and SOAP,
so I’m pretty much a newbie.

Thanks,

SHFrom: Benjamin Boksa [mailto:b.boksa@sidebysite.de]
Sent: Wednesday, October 15, 2003 1:22 PM
To: Scott Hebert
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] RT / SOAP / XML-RPC

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Hi Scott,

I started working on a XML Interface to RT a few months ago.

Even though I haven’t worked on it for quite a while it would be nice
to hear what you expect from such an interface.

Would you (or others) prefer XML-RPC or SOAP or something completely
different?

At the moment my idea is to write some XSL-StyleSheets that transform
the data from the RT-Webinteface to valid XML which than could be used
as desired, for example with a SOAP or XML-RPC server.

I already have the stylesheets to transform the “RT at a Glance”-Page
as well as the “Ticket-Detail”-Page.

At the moment I am quite busy, but this might be a nice project for the
winter holiday, so let me hear what you think.

Regards,

Benne

6

Hi Jesse,

I’d strongly suggest taht instead of trying to massage the output of
RT’s web ui, you just write new templates that output xml directly.
It’s
also worth considering giving the REST frontend an xml output…

I am not quite sure what you mean by that (as of my lack of the english
language). You mean I should write new Mason-Based-Pages that output
XML directly?

What I did so far is to define a Mason-Element XML4RT (which is
attached) to transform the output based on the defined stylesheets, but
If I understood you right this is not the right approach…?

It would be nice if we (and others) could discuss the way to “get XML
out of RT” as the XML-RPC or SOAP server on top could be done very
easily once we hava the data.

Looking forward to your answer.

Regards,

Benne

XML4RT3 (854 Bytes)

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7

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Hi Scott,

I want to be able to communicate with RT from a Java application over
HTTP
via port 80.

You can already do that right now (not very comfortable, but possible)
:wink:

These are my requirements. I’ve only began to read up on XML-RPC and
SOAP,
so I’m pretty much a newbie.

I guess using a SOAP server might be simple, once we have the data (see
my other Email).

Regads,

Benne

Benjamin Boksa

b.boksa@sidebysite.de
PGP: http://www.sidebysite.de/pgp/b.boksa.asc

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965

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