RT_SiteConfig.pm

RT Users
1

I just installed RTFM, and when I try to restart apache I get this:

./apachectl restart: httpd not running, trying to start
[Fri Aug 6 15:47:46 2004] [error] Can’t locate /opt/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.4/i686-linux-thread-multi-64int /usr/lib/perl5/5.8.4 /usr/lib/perl5/site_perl/5.8.4/i686-linux-thread-multi-64int /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm line 105.\nCompilation failed in require at (eval 6) line 1.\n
Syntax error on line 938 of /usr/local/apache/conf/httpd.conf:
Can’t locate /opt/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.4/i686-linux-thread-multi-64int /usr/lib/perl5/5.8.4 /usr/lib/perl5/site_perl/5.8.4/i686-linux-thread-multi-64int /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm line 105.
Compilation failed in require at (eval 6) line 1.

./apachectl restart: httpd could not be started

Does anyone know what this means? I know darn well that /opt/rt3/etc/RT_SiteConfig.pm exists.

-Laura

2

Does anyone know what this means? I know darn well that /opt/rt3/etc/
RT_SiteConfig.pm exists.

But it’s not on the @INC path. ‘cd /opt/rt3/local/lib && ln -s /opt/
rt3/etc/RT_SiteConfig.pm .’ should fix it.

Karl Hegbloom hegbloom@pdx.edu

3

Hi,

first of all, I’m sorry for my last email that was sent twice. I receive an
error on first email, so I though it was a problem with attach and remade
it without attach.

About my current problem, I create the file RT_SiteConfig.pm under
{RT_PATH}/etc with only this content in order to test it:
Set($LogoLinkURL,“http://www.companySite.com”);

And it seems RT installation is ignoring this, so logo is still linking at

Its necessary to restart any service?

Thanks,
Telmo Cardoso

4

Hi again,

Ok, I edited /etc/request-tracker4/RT_SiteConfig.d/99-localconfig,
restarted apache2 and it worked.

Can anyone answer my other questions? Like where can I edit the “RT for
company name” that appears on top of page?

Thanks a lot,
Telmo CardosoOn Wed, Nov 28, 2012 at 12:47 PM, Telmo Cardoso telmo.cardoso@gmail.comwrote:

Hi,

first of all, I’m sorry for my last email that was sent twice. I receive
an error on first email, so I though it was a problem with attach and
remade it without attach.

About my current problem, I create the file RT_SiteConfig.pm under
{RT_PATH}/etc with only this content in order to test it:
Set($LogoLinkURL,“http://www.companySite.com”);

And it seems RT installation is ignoring this, so logo is still linking at
http://bestpractical.com/

Its necessary to restart any service?

Thanks,
Telmo Cardoso