RT_SiteConfig.pm has nothing

Installing a fresh copy of RT3 on Mac OS X Server 10.2.3, I get to the point
where it says:

Congratulations. RT has been installed.

You must now configure RT by editing /opt/rt3/etc/RT_SiteConfig.pm.

(You will definitely need to set RT’s database password before continuing.
Not doing so could be very dangerous)

After that, you need to initialize RT’s database by running
’make initialize-database’
[Xserve:/usr/local/rt3] root#

This sounds good so far, right? Well, the RT_SiteConfig.pm file contains
only ³1;² and nothing else. I¹ve started over from scratch and got the same
results.

Is this indicative of a bigger problem or could I just take someone else¹s
RT_SiteConfig.pm file and alter it for my site?

Suggestions anyone?

Regards,
Tony Griffin
Technology Specialist
Osage County Interlocal Cooperative
School District 57-K001
207 East Main Street, Hominy, Oklahoma 74035
Phone 918 885-2667 x120
Fax 918 885-6742
http://www.ocic.k12.ok.us
Email me directly at tgriffin@ocic.k12.ok.us
Please send all technical support requests to support@ocic.k12.ok.us

RT_SiteConfig.pm is where you store differences to RT_Config.pm.

In the old day, you used to configure in config.pm - now you do it in
RT_SiteConfig.pm and you leave RT_Config.pm alone.----- Original Message -----
From: “Tony Griffin” tgriffin@ocic.k12.ok.us
To: “Request Tracker Listserve” rt-users@lists.fsck.com
Sent: Wednesday, March 26, 2003 11:10 AM
Subject: [rt-users] RT_SiteConfig.pm has nothing

Installing a fresh copy of RT3 on Mac OS X Server 10.2.3, I get to the point
where it says:

Congratulations. RT has been installed.

You must now configure RT by editing /opt/rt3/etc/RT_SiteConfig.pm.

(You will definitely need to set RT’s database password before continuing.
Not doing so could be very dangerous)

After that, you need to initialize RT’s database by running
’make initialize-database’
[Xserve:/usr/local/rt3] root#

This sounds good so far, right? Well, the RT_SiteConfig.pm file contains
only �1;� and nothing else. I�ve started over from scratch and got the same
results.

Is this indicative of a bigger problem or could I just take someone else�s
RT_SiteConfig.pm file and alter it for my site?

Suggestions anyone?

Regards,
Tony Griffin
Technology Specialist
Osage County Interlocal Cooperative
School District 57-K001
207 East Main Street, Hominy, Oklahoma 74035
Phone 918 885-2667 x120
Fax 918 885-6742
http://www.ocic.k12.ok.us
Email me directly at tgriffin@ocic.k12.ok.us
Please send all technical support requests to support@ocic.k12.ok.us

Tony,

It actually says in the manual to first copy RT_Config to RT_SIteConfig and
THEN start doing the changes.
The fact that it doesn’t say it in the Congratulations part is probably
confusing, agreed.
Also, why RT_SiteConfig wouldn’t start as a copy of RT_Config (thus doing
nothing too, if you don’t change anything), eludes me.

/Shmulik.-----Original Message-----
From: Tony Griffin [mailto:tgriffin@ocic.k12.ok.us]
Sent: Wed, March 26, 2003 9:10 PM
To: Request Tracker Listserve
Subject: [rt-users] RT_SiteConfig.pm has nothing

Installing a fresh copy of RT3 on Mac OS X Server 10.2.3, I get to the point
where it says:

Congratulations. RT has been installed.

You must now configure RT by editing /opt/rt3/etc/RT_SiteConfig.pm.

(You will definitely need to set RT’s database password before continuing.
Not doing so could be very dangerous)

After that, you need to initialize RT’s database by running
’make initialize-database’
[Xserve:/usr/local/rt3] root#

This sounds good so far, right? Well, the RT_SiteConfig.pm file contains
only “1;” and nothing else. I’ve started over from scratch and got the same
results.

Is this indicative of a bigger problem or could I just take someone else’s
RT_SiteConfig.pm file and alter it for my site?

Suggestions anyone?

Regards,
Tony Griffin
Technology Specialist
Osage County Interlocal Cooperative
School District 57-K001
207 East Main Street, Hominy, Oklahoma 74035
Phone 918 885-2667 x120
Fax 918 885-6742
http://www.ocic.k12.ok.us
Email me directly at tgriffin@ocic.k12.ok.us
Please send all technical support requests to support@ocic.k12.ok.us

Tony,

It actually says in the manual to first copy RT_Config to RT_SIteConfig and
THEN start doing the changes.
The fact that it doesn’t say it in the Congratulations part is probably
confusing, agreed.

Yes. the congratulations message needs cleaning up

Also, why RT_SiteConfig wouldn’t start as a copy of RT_Config (thus doing
nothing too, if you don’t change anything), eludes me.

RT’s upgrade procedure should never overwrite an existing RT_SiteConfig,
as you may have modified values locally. But if you have “old” default
values in that file, they may mask new changed and/or fixed default
values specified in a new RT_Config

/Shmulik.

http://www.bestpractical.com/rt – Trouble Ticketing. Free.