Rt-shredder issues

RT Users
1

Since upgrading to 3.8.10 I’ve been having a problem with rt-shredder.
It claims “Tickets” plugin doesn’t exist but when you run help for it it
shows it in the list.

…/sbin/rt-shredder --plugin help-Tickets Couldn’t find
plugin 'Tickets’
Plugins list:
Objects
Users
Attachments
Summary
Tickets
SQLDump
This is the full command I normally run:

…/sbin/rt-shredder --force --plugin ‘Tickets=query,Status=“deleted” AND
LastUpdated < “14 days ago”;limit,1000000’

when I run list is shows this:

…/sbin/rt-shredder --plugin list
Plugins list:
Objects
Users
Attachments
Summary
Tickets
SQLDump

Which seems odd because “Tickets” does infact exist. Any thoughts?

Mike Wilson

2

Don’t know if you have already found the solution.
The problem is in the file Plugin.pm:

— Plugin.pm.orig 2011-07-11 10:40:30.000000000 +0200
+++ Plugin.pm 2011-07-11 10:25:23.000000000 +0200
@@ -129,7 +129,7 @@

 my %res;
 for my $f (reverse @files) {

  •    $res{$1} = $_ if $f =~ /([^\\\/]+)\.pm$/;

  •    $res{$1} = $f if $f =~ /([^\\\/]+)\.pm$/;

    }

    return %res unless $type;

Regards

Vladimir Nikolic | Sistemski administrator / System Administrator

Amis | Trzaska cesta 85 | 2000 Maribor | Slovenija
Tel: +386 080 20 10 | Faks: +386 2 620 6 333 | www.amis.net
http://www.amis.net

3

Don’t know if you have already found the solution.
The problem is in the file Plugin.pm:

A patch to fix this is on 3.8-trunk
5add26c8d76d8a25626ba02ebafe0734fb34619f

-kevin