There is no such option at this moment except extending
Users plugin of the shredder.
Is there a “suggestion box” for new features? This seems like a pretty glaring oversight. Surely mine can’t be the only organization with privileged users who aren’t always attached to tickets.
I have about 30 privileged users, and maybe 500 other unprivileged actual users that have requests in the system, and a total of 4,130 records in my “Users” table. Probably 3,000 of them are users that were auto-created when RT received SPAM.
We’re auto-deleting tickets after 5 years of inactivity, but it seems that in the current implementation, auto-created SPAM users can never be automatically deleted.
Baskin School of Engineering
UC Santa Cruz