RT-Shredder directory

RT Users
1

I’m working with a recent upgrade from 3.6.6. to 3.8.8.

When looking at the now included RT-Shredder utility, I got this error when
I first attempted to access it:

“Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server.”

I simply had to create the directory structure beneath /opt/rt3/var for it
to work.

Just wondering if I missed something during the install that prevented this
directory from being created or if this is a bug that I should report.

~ Tom

2

Hello Tom

You have to set the rights for the Webserver for these Directorys

best regards john

Thomas Smith-12 wrote:

I’m working with a recent upgrade from 3.6.6. to 3.8.8.

When looking at the now included RT-Shredder utility, I got this error
when
I first attempted to access it:

“Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is writable by your web server.”

I simply had to create the directory structure beneath /opt/rt3/var for it
to work.

Just wondering if I missed something during the install that prevented
this
directory from being created or if this is a bug that I should report.

~ Tom

best regards john
View this message in context: http://old.nabble.com/RT-Shredder-directory-tp31046443p31047997.html

3

The directory isn’t created by the install script, so you have to create
it manually.
I opened already a bug for this nearly a year ago:
http://issues.bestpractical.com/Ticket/Display.html?id=14640&user=guest&pass=guest

-ChrisAm 02.03.2011 05:00, schrieb Thomas Smith:

I’m working with a recent upgrade from 3.6.6. to 3.8.8.

When looking at the now included RT-Shredder utility, I got this error
when I first attempted to access it:

“Shredder needs a directory to write dumps to. Please check that you
have /opt/rt3/var/data/RT-Shredder and it is writable by your web server.”

I simply had to create the directory structure beneath /opt/rt3/var for
it to work.

Just wondering if I missed something during the install that prevented
this directory from being created or if this is a bug that I should report.

~ Tom