RT sends out CCs - Pls help!

RT Users
1

Hello RT gurus,

This is an emergency on my part!

I’ve observed that when someone sends mail which has other addresses in
the CC field, rt sends out a response, retaining the Cc headers in place.

I see this as being dangerous suppose the Cc are invalid. I had this
problem yesterday where someone sent out an e-mail to hundreds of e-mail
addresses. rt responded to this ‘requestor’ but also sent out mail to
those addresses listed in Cc. Many of those addresses were invalid and
responses started coming into rt with the ticket number in the subject
line.

The rest, you can imagine - I’ve had to find a way to deal with this
but I am lost!!

Thanks for all clues.

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE)
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St.,
GSM: (254) 722 743 223 . # 10286, 00100 NAIROBI
“Oh My God! They killed init! You Bastards!”
–from a /. post

``That Ariel Sharon. Boy, he sure is controversial.
Most Western countries would have to have a military coup
before they enjoyed a leader of that caliber.‘’ (Sydney Webb)

2

This is an emergency on my part!

I’ve observed that when someone sends mail which has other addresses in
the CC field, rt sends out a response, retaining the Cc headers in place.

Well, I’d guess that you have $ParseNewMessageForTicketCcs set in your
config file, and your scrips are set to mail the watchers. The comment
from the config file:

If $ParseNewMessageForTicketCcs is true, RT will attempt to divine

Ticket ‘Cc’ watchers from the To and Cc lines of incoming messages

Be forewarned that if you have any addresses which forward mail to

RT automatically and you enable this option without modifying

“IsRTAddress” below, you will get yourself into a heap of trouble.

And well, this is free software, so there isn’t a warrantee, but

I disclaim all ability to help you if you do enable this without

modifying IsRTAddress below.

seph