Can you list the Scrips that you have active both on the Queue, and any
global Scrips that you may have?
These scrips are the default scrips of version 2.0.13. I have only
changed the template for OnCreate-NotifyAdminCcs.
Thats odd. Possibly you’ve run into an oddity with invoking the mailer.
Your next step would be to look at how RT is invoking postfix (config.pm,
$MailCommand) and trying the other varient (either ‘sendmail’ or
’sendmailpipe’), and ensuring that the $SendmailArguments are correct.
Well, actually it is qmail, as I wrote in my first e-mail
Here is the configuration for incoming and outgoing mail:
(/usr/sbin/sendmail is the one that comes with qmail)
outgoing mail configuration variables
$MailCommand = ‘sendmail’;
$SendmailPath = “/usr/sbin/sendmail”;
$UseFriendlyToLine = 1;
This means that mail is sent this way:
For testing purposes, I have used sendmailpipe with logger as command, so the whole mail went to syslog.
(syslog did not get duplicate mails)
Here’s the header of the mail:
Subject: [domain.com #11] AutoReply: test nummer 2
From: “general” firstname.lastname@example.org
RT-Ticket: domain.com #11
Managed-by: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Here’s what qmail says in such situations:
May 28 23:05:18 host qmail: 1022619918.155583 info msg 88994: bytes 1937 from email@example.com qp 17908 uid 666
May 28 23:05:18 host qmail: 1022619918.183402 starting delivery 21386: msg 88994 to remote firstname.lastname@example.org
May 28 23:05:18 host qmail: 1022619918.183500 status: local 1/10 remote 1/20
May 28 23:05:18 host qmail: 1022619918.183523 starting delivery 21387: msg 88994 to remote email@example.com
May 28 23:05:18 host qmail: 1022619918.183543 status: local 1/10 remote 2/20
The message ID 88994 in both deliveries shows that RT send one mail.
You wanna more information? I’ll give you