Hi everyone,
Just started playing with rt and am having problems getting emails to appear in rt web interface. Sendmail spits out the following guff…
Aug 9 11:23:10 flod sendmail[22620]: g791NAR22620: from=root, size=20, class=0, nrcpts=1, msgid=200208090123.g791NAR22620@flod.server101.com, relay=root@localhost
Aug 9 11:23:10 flod smrsh: uid 8: attempt to use rt-mailgate --queue support --action correspond
Aug 9 11:23:10 flod sendmail[22623]: g791NAR22620: to=“|/opt/rt2/bin/rt-mailgate --queue support --action correspond”, ctladdr=support (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30020, dsn=5.0.0, stat=Service unavailable
Aug 9 11:23:10 flod sendmail[22623]: g791NAR22620: g791NAQ22623: DSN: Service unavailable
Aug 9 11:23:10 flod sendmail[22623]: g791NAQ22623: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30120, dsn=2.0.0, stat=Sent
As you can see the alias “support” points to the rt-mailgate pipe, but I get the Serivce unavailable message ??
Another thing to consider, when I simply type> echo “test” | /opt/rt2/bin/rt-mailgate --queue support --action correspond
on the command line, I get an entry in the web interface.
any ideas ?
thanks in advance.
Mark Bathie
markb@server101.com
Webhosting and E-commerce Solutions
Phone : AU (07)38766 101
US 877 7762 101
Fax : +61 7 38763 101
Hi everyone,
Just started playing with rt and am having problems getting emails to appear in rt web interface. Sendmail spits out the following guff…
Aug 9 11:23:10 flod sendmail[22620]: g791NAR22620: from=root, size=20,
class=0, nrcpts=1,
msgid=200208090123.g791NAR22620@flod.server101.com,
relay=root@localhost
Aug 9 11:23:10 flod smrsh: uid 8: attempt to use rt-mailgate --queue
support --action correspond
Try this command (substituting the correct stuff for your install.)
ln -s /path/to/rt/bin/rt-mailgate /etc/smrsh/rt-mailgate
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
It’s mentioned here ^^^ or here ^^^. 
Cheers,
Rod
“Open Source Software - Sometimes you get more than you paid for…”
Thanks for the help…
after creating the symlink I get the following error
Aug 9 14:18:23 flod sendmail[22799]: g794INp22799: from=root, size=20, class=0, nrcpts=1, msgid=200208090418.g794INp22799@flod.server101.com, relay=root@localhost
Aug 9 14:18:23 flod sendmail[22802]: g794INp22799: to=“|/opt/rt2/bin/rt-mailgate --queue support --action correspond”, ctladdr=support (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30020, dsn=5.3.0, stat=unknown mailer error 2
Aug 9 14:18:23 flod sendmail[22802]: g794INp22799: g794INo22802: DSN: unknown mailer error 2
Aug 9 14:18:23 flod sendmail[22802]: g794INo22802: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30120, dsn=2.0.0, stat=Sent
I couldn’t find any reference to this error in the FAQ 
cheers,
Mark.
- Roderick A. Anderson (raanders@acm.org) wrote:> On Fri, 9 Aug 2002, Mark Bathie wrote:
Hi everyone,
Just started playing with rt and am having problems getting emails to appear in rt web interface. Sendmail spits out the following guff…
Aug 9 11:23:10 flod sendmail[22620]: g791NAR22620: from=root, size=20,
class=0, nrcpts=1,
msgid=200208090123.g791NAR22620@flod.server101.com,
relay=root@localhost
Aug 9 11:23:10 flod smrsh: uid 8: attempt to use rt-mailgate --queue
support --action correspond
Try this command (substituting the correct stuff for your install.)
ln -s /path/to/rt/bin/rt-mailgate /etc/smrsh/rt-mailgate
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
It’s mentioned here ^^^ or here ^^^.
Cheers,
Rod
“Open Source Software - Sometimes you get more than you paid for…”