RT sending mail

Hi all,

I cannot get RT to send mail from within tickets at all!!

However if I set a queue so emails can’t create tickets then rt responds
with an email saying “ticket creation failed” (which is expected).

If I allow emails to create tickets, the ticket appears no problem, but if
you reply no email is sent.

If I login as the the httpd user I can send mail no problem, so its not a
permissions problem.

If I replace the sendmail binary with a script to capture any data sent to
it, it appears sendmail isn’t called at all.

I am running Rehat 7.0
Sendmail 8.11.0
config.pm has
$MailCommand = ‘sendmail’;
$SendmailArguments="-oi";

Any help appreciated,

Regards,

Ben.

You probably need to setup a scrip that goes: OnCorrespond NotifyRequestor
with template Correspondence

Try that.

Carl-----Original Message-----
From: Ben Carter (Lists) [mailto:ben-lists@aoncue.net]
Sent: Tuesday, April 03, 2001 12:06 PM
To: rt-devel@lists.fsck.com
Subject: [rt-devel] RT sending mail

Hi all,

I cannot get RT to send mail from within tickets at all!!

However if I set a queue so emails can’t create tickets then rt responds
with an email saying “ticket creation failed” (which is expected).

If I allow emails to create tickets, the ticket appears no problem, but if
you reply no email is sent.

If I login as the the httpd user I can send mail no problem, so its not a
permissions problem.

If I replace the sendmail binary with a script to capture any data sent to
it, it appears sendmail isn’t called at all.

I am running Rehat 7.0
Sendmail 8.11.0
config.pm has
$MailCommand = ‘sendmail’;
$SendmailArguments="-oi";

Any help appreciated,

Regards,

Ben.

Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Folks,

We are just getting into doing RT stuff (other than as an end user).
Forgive the initial question, if naive.

  1. Where can we find out the status of MIME support for incoming messages
    in newer versions (if it exists), or where the historical information
    about state of MIME support and what may be needed to support it.

  2. Where can we find out about supporting other character sets (e.g., to
    handle internationalized messages, such as Spanish characters).

Thanks for your input and patience.

Tony

Anthony Skjellum, PhD, President (tony@mpi-softtech.com)
MPI Software Technology, Inc., Ste. 33, 101 S. Lafayette, Starkville, MS 39759
+1-(662)320-4300 x15; FAX: +1-(662)320-4301; http://www.mpi-softtech.com
"Best-of-breed Software for Beowulf and Easy-to-Own Commercial Clusters."

Hi,

We’re just about to roll out RT3 (3.0.2) internally, and I have a couple of
questions that I can’t see the answer to anywhere in the manual…

  1. Is there any way that e-mail tickets that require a new user to be
    created can assign a password too? None of the Scrips seem appropriate.

  2. Is it possible to edit the content of a ticket, or at least the original
    request? For example, it will be a matter of a few days before the database
    will be storing a few hundred copies of someone’s annoying 8-line
    disclaimer/sig :slight_smile:

  3. Where does the distribution for RT/FM live? I think this would be useful
    to us too, but all I can see is the instance of it that is used for the RT2
    FAQ.

I think I’m on the final straight now for getting us up and running, apart
from these small (I hope!) things,

Best Regards,

Howard