Hi,
I just set up RT, but whenever I try to reply to a ticket through RT, it is sent from @unspecified-domain, and the customer is unable to reply.
Has anyone experienced this before?
Thanks,
Ethan
Ethan H.
Hi,
I just set up RT, but whenever I try to reply to a ticket through RT, it is sent from @unspecified-domain, and the customer is unable to reply.
Has anyone experienced this before?
Thanks,
Ethan
Ethan H.
I just set up RT, but whenever I try to reply to a ticket through RT, it
is sent from @unspecified-domain, and the customer is unable to reply.Has anyone experienced this before?
That sounds like you haven’t properly configured your CorrespondAddress
and CommentAddress in RT_SiteConfig.pm (or the queue admin page).