RT sending blank email bodies

I have probably 2 or 3 Requestors a week who report that all correspondences
they receive from RT are blank. Apparently the emails have subjects, but
the bodies are completely empty. Unfortunately, I can’t reproduce this
problem, and until I had heard it from several users, I just wrote it off.
I know that this could just as easily be a problem with my MTA as with RT,
but since I only hear the complaint regarding messages sent via RT, I
figured I’d ask if anyone else has ever experienced reports of this type of
behavior.

Also, if anyone has any tips for me in terms of debugging this thing or
attempting to reproduce it, they would be greatly appreciated.

Thanks,

Jonathan Reeder

I have probably 2 or 3 Requestors a week who report that all correspondences
they receive from RT are blank.

Is this related, perhaps, to the discussion within the last several days
about UTF-8 mail and/or 8-bit vs 8bit encoding?

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"If being a Christian were a crime, would there be enough evidence to
convict you? Would there even be enough to call the cops?" - George Heider

I suppose that’s entirely possible. I think I remember seeing that thread.
Did anyone ever post any patches per Jesse’s request?From: Russell Mosemann [mailto:mose@ns.cune.edu]
Sent: Thursday, March 17, 2005 11:50 AM
To: Jonathan Reeder
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT sending blank email bodies

I have probably 2 or 3 Requestors a week who report that all
correspondences
they receive from RT are blank.

Is this related, perhaps, to the discussion within the last several days
about UTF-8 mail and/or 8-bit vs 8bit encoding?

Russell Mosemann, Ph.D. * Computing Services * Concordia University,
Nebraska
"If being a Christian were a crime, would there be enough evidence to
convict you? Would there even be enough to call the cops?" - George Heider

I suppose that’s entirely possible. I think I remember seeing that thread.
Did anyone ever post any patches per Jesse’s request?

See the previous thread. This is in the version control system and
slated for 3.2.4 and 3.4.2.

Jesse

I have probably 2 or 3 Requestors a week who report that all
correspondences they receive from RT are blank. Apparently the emails
have subjects, but the bodies are completely empty. Unfortunately, I
can’t reproduce this problem, and until I had heard it from several
users, I just wrote it off. I know that this could just as easily be
a problem with my MTA as with RT, but since I only hear the complaint
regarding messages sent via RT, I figured I’d ask if anyone else has
ever experienced reports of this type of behavior.

Also, if anyone has any tips for me in terms of debugging this thing
or attempting to reproduce it, they would be greatly appreciated.

The problem might be, and I’m not familiar enough with RT yet to say
for sure, that the MIME formatting of the outgoing message is something
the MUA at the other end doesn’t like.

You might find it useful to capture the User Agent strings from all
your incoming mail, and see if you can get a correlation.

An incorrectly configured Mutt can do this, for example, with
Multipart/Alternative or Text/Richtext messages; and the Encoding can
be an issue as well.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system adminstrator.  Or two.  --me