RT-Send-CC field length


We have played with RT for about three months now. It is awesome.

Our people wants to use copy (RT-Send-CC) -field in
Ticket/Update.html to send orders from RT to our suppliers so that
they can have all information regarding one request in same place.
There is one problem: For some reason RT-Send-CC -field takes only
two or three email addresses (regarding of addresses length) and
looses rest of them. In many cases we need more addresses to that
field, but I can’t find the code that causes that behaviour.

Have anyone else had this problem? How it could be fixed? Or is it
maby in our modifications? Or is it RT:s feature and we have to think
about something else?

We are using RT 2.0.13/14.


Dear Janne,

I recently had this “problem” too – it’s not actually a problem. When you display the history, the RT-Send-CC is truncated. If you click on “Full Headers” near the top-right hand corner of the history, you’ll get to see full headers of the message, including all of your CC’s.

I don’t know why truncation is the default, but it’s probably not a problem.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University

Quoting Janne Pirkkanen jp@oppipoika.net: