RT-Send-Cc bug in 4.0.13?

RT Users
1

Hi

In fact I don’t known if it’s a bug from 4.0.13 because it’s not a feature
we use a lot. But it’s not working in 4.0.13

When we use the web interface to create a response (or comment) we can
add a new recipients. When we do that in the web interface we can see in
the history something like

RT-Send-Cc : the_address(or list of)_we_add

but since ??? version the mail isn’t send. I activate debug mode in the
RT_SiteConfig and see nothing, no error, but no trying to send the message
either.

If we add the new recipients from “Jumbo” or “People” it’s working the mail
is send.

Any idea ?

Regards.

JAS

Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mer 29 mai 2013 13:40:05 CEST

2

Hi

In fact I don’t known if it’s a bug from 4.0.13 because it’s not a feature
we use a lot. But it’s not working in 4.0.13

When we use the web interface to create a response (or comment) we can
add a new recipients. When we do that in the web interface we can see in
the history something like

RT-Send-Cc : the_address(or list of)_we_add

but since ??? version the mail isn’t send. I activate debug mode in the
RT_SiteConfig and see nothing, no error, but no trying to send the message
either.

Do you have scrips that notify “Other recipients”. Those are not the
same as Cc/AdminCc/Requestor/…

On a stock RT 4.0.13 install you should have:

{ Name        => 'Notify Other Recipients as Comment',                # loc
  Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
  ExecModule  => 'NotifyAsComment',
  Argument    => 'OtherRecipients' },

{ Name        => 'Notify Other Recipients',                           # loc
  Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
  ExecModule  => 'Notify',
  Argument    => 'OtherRecipients' },

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