RT SelfService Customizations

Hi All,

I’m fairly happy with the Self Service page. However I would like to add
the following functionality to it through code customizations:

  •      Ability to create and save advanced searches from the Self
    

Service page

  •      Ability to show a dashboard in the Self Service page
    
  •      Prevent users from re-opening a 'resolved' ticket
    

Could someone guide me through which pages I need to modify for this and the
approach I should take?

I just need RT users to raise their own tickets, update their own tickets
and report only on their own tickets. Eventually I would also like to add a
FAQ page to the Self Service page.

Regards,

Andre

Hi All,

I’m fairly happy with the Self Service page. However I would like to add the following
functionality to it through code customizations:

  •      Ability to create and save advanced searches from the Self Service page
    
  •      Ability to show a dashboard in the Self Service page
    

Neither of these is a straightforward change

  •      Prevent users from re-opening a `resolved' ticket
    

You’re aware of the Scrip that reopens tickets on Replies?
Also, you’d have to overlay and hack SelfService’s Update.html for
this

-kevin

Thanks for the response.

Are you able to elaborate more on what I would need to change though?

Would it be easier if I modified the main RT page (index.html) instead? If
so, I would like to remove the “Tools”, “Configuration”, “Preferences” and
"Approval" links for a particular user. Can you let me know what would be
involved in this task?

Thank you,
AndreFrom: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, 29 March 2010 11:31 PM
To: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] RT SelfService Customizations

Hi All,

I’m fairly happy with the Self Service page. However I would like to
add the following
functionality to it through code customizations:

  •      Ability to create and save advanced searches from the Self
    

Service page

  •      Ability to show a dashboard in the Self Service page
    

Neither of these is a straightforward change

  •      Prevent users from re-opening a `resolved' ticket
    

You’re aware of the Scrip that reopens tickets on Replies?
Also, you’d have to overlay and hack SelfService’s Update.html for this

-kevin

Could someone guide me through which pages I need to modify for this
and the approach I should
take?

I just need RT users to raise their own tickets, update their own
tickets and report only on
their own tickets. Eventually I would also like to add a FAQ page to
the Self Service page.

Regards,

Andre


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