I have been trying to set up rt 3.08 on Redhat 7.2 with mysql database. I want to assign the following schema
I have a group called staff. This is a priviledged group and can see all queues and all tickets (successfully configured)
I have a group called customer1. This is a non-priviledged group and should be able to create tickets, see tickets and see customer1 queue only. I have assigned rights of seequeue, Showticket and createticket to the group customer1 on the queue customer1. I am able to create tickets but unable to see either the queue or the ticket. Any ideas how this can be sorted out
Regards
Gautam
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I have a group called customer1. This is a non-priviledged group and
should be able to create tickets, see tickets and see customer1
queue only. I have assigned rights of seequeue, Showticket and
createticket to the group customer1 on the queue customer1. I am
able to create tickets but unable to see either the queue or the
ticket. Any ideas how this can be sorted out
Are the customer1 users privledged, or not? In RT “privledged” just
means “can be granted rights” and yours need to be.
The group customer1 is non-priveledged. I do not want this group to be privilidged as the they see all queues. I have multiple customers and I want each customer to see their respective queue only.
I have a group called customer1. This is a non-priviledged group and
should be able to create tickets, see tickets and see customer1
queue only. I have assigned rights of seequeue, Showticket and
createticket to the group customer1 on the queue customer1. I am
able to create tickets but unable to see either the queue or the
ticket. Any ideas how this can be sorted out
Are the customer1 users privledged, or not? In RT “privledged” just
means “can be granted rights” and yours need to be.
seph
This email and any files transmitted with it are confidential and intended solely for the use of the individual addressee(s) or entity to whom they are addressed and may contain confidential or privileged information. If you are not the intended recipient, please notify the sender at Cable & Wireless or it.helpdesk@cwgoindia.com immediately and destroy all copies of this message and any attachments.
This footnote also confirms that this email message has been swept for the presence of computer viruses. While Cable & Wireless has taken reasonable precautions to minimise the risk of any attachment to this email containing viruses, we cannot accept liability for any damage which you sustain as a result of any such viruses. You should carry out your own virus checks before opening this document.