Hi All,
Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat.
I’ve read somewhere that I could use “ytnef” to pipe the email before sending it to RT, but it doesn’t exist in debian squeeze anymore, and there is no update on Sourceforge since 2004 : Is there something else that replace it ?
On a side note, if you could help me understand/better setup :
-people sending their email from Outlook : attachment is listed in RT as winmail.dat, AdminCC who use Outlook do receive the creation email, AdminCC using something else don’t.
- people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT.
Thank you in advance
Nicolas GUIOT
Sorry to bother again, but we found the solution : as it’s an Office365 platform, we had to configure the contact on the server :
Set-MailContact “Kim Akers” -UseMapiRichTexFormat Never
Bye
NicolasOn Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote:
Hi All,
Since we changed our email provider, every attachment sent from
Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat.
I’ve read somewhere that I could use “ytnef” to pipe the email before
sending it to RT, but it doesn’t exist in debian squeeze anymore, and
there is no update on Sourceforge since 2004 : Is there something
else that replace it ?
On a side note, if you could help me understand/better setup :
-people sending their email from Outlook : attachment is listed in RT
as winmail.dat, AdminCC who use Outlook do receive the creation
email, AdminCC using something else don’t.
- people sending their email from another email-client : everyone
receives the ticket creation, attachment is correctly registered in
RT.
Thank you in advance
Nicolas GUIOT
RT Training Sessions (http://bestpractical.com/services/training.html)
Only way around it that I know of is make sure the users sending tickets from outlook send the message as type “plain text”. There are some exchange server settings that force default type as “rich text” or “HTML”. But the user can change that in outlook. I can’t remember which method(s) work and which get stripped, but maybe you can do a few test messages and determine what goes through and educate the users.On Dec 29, 2011, at 4:02 AM, Nicolas GUIOT nicolas.guiot@risc-group.com wrote:
Hi All,
Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat.
I’ve read somewhere that I could use “ytnef” to pipe the email before sending it to RT, but it doesn’t exist in debian squeeze anymore, and there is no update on Sourceforge since 2004 : Is there something else that replace it ?
On a side note, if you could help me understand/better setup :
-people sending their email from Outlook : attachment is listed in RT as winmail.dat, AdminCC who use Outlook do receive the creation email, AdminCC using something else don’t.
- people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT.
Thank you in advance
Nicolas GUIOT
RT Training Sessions (http://bestpractical.com/services/training.html)