I have rt2.0.15 running. and I have a queue which has a type keywordselect
and a status keywordselect (needed more detailed statuses) When I select !=
Done from the status keyword all the tickets that are not marked done show
up. I then proceed to add == Change for the type keywordselect and I get
more tickets than I had before instead of less. Why is that? How do I fix it.
John
<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”