Hello.
I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip?
Thanks in advance.
Yes there is. Look at the wiki, specifically look for autoclose nagios
tickets.
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
You should be able to use that as a starting point to get the kind of scrip
that you are looking for.
KevinOn Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan fm100terra@mail.ruwrote:
Hello.
I am trying to configure RT so that when a new ticket is
created/corresponded a scrip will check all open ticket subject fields. If
there is a match - action is to close/resolve both tickets. Is it
possible to create such a custom scrip?
Thanks in advance.
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston — March 5 & 6, 2012
Thanks Kevin! That’s exactly what I am looking for.04 января 2012, 00:41 от Root Kev root.kev@gmail.com:
Yes there is. Look at the wiki, specifically look for autoclose nagios tickets.http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
You should be able to use that as a starting point to get the kind of scrip that you are looking for.
Kevin
On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan fm100terra@mail.ru wrote:
Hello.
I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip?
Thanks in advance.
RT Training Sessions (http://bestpractical.com/services/training.html)