RT: Scrip IsApplicable died?

RT Users
1

Hi all, after install command by email. Something strange appear on my message log:

RT: Scrip IsApplicable 43 died. - Require of RT::Condition::SLA_RequireStartsSet failed.#012Can’t locate RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: /opt/rt4/sbin/…/local/lib /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/…/lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2487) line 3.#012#012Stack:#012 [(eval 2487):3]#012 [/opt/rt4/sbin/…/lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/…/lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/…/lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/…/lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/…/lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack:#012 [/opt/rt4/sbin/…/lib/RT/ScripCondition.pm:171]#012 [/opt/rt4/sbin/…/lib/RT/Scrip.pm:404]#012 [/opt/rt4/sbin/…/lib/RT/Scrips.pm:225]#012 [/opt/rt4/sbin/…/lib/RT/Transaction.pm:179]#012 [/opt/rt4/sbin/…/lib/RT/Record.pm:1493]#012 [/opt/rt4/sbin/…/lib/RT/Ticket.pm:676]#012 [/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012 [/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1664]#012 [/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1481]#012 [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/…/lib/RT/Scrip.pm:419)

But SLA_RequireStartsSet.pm is in location of /opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireStartsSet.pm

How could I modify to make the error message disappear ?
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217
Hong Kong . Singapore . Tokyo

2

Hi,

@Plugins options is set incorrectly or permissions on files are incorrect.On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau Thomas.Lau@principleone.com wrote:

Hi all, after install command by email. Something strange appear on my
message log:

RT: Scrip IsApplicable 43 died. - Require of
RT::Condition::SLA_RequireStartsSet failed.#012Can’t locate
RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains:
/opt/rt4/sbin/…/local/lib
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib /opt/rt4/sbin/…/lib
/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
at (eval 2487) line 3.#012#012Stack:#012 [(eval 2487):3]#012
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:404]#012
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:225]#012
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:179]#012
[/opt/rt4/sbin/…/lib/RT/Record.pm:1493]#012
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:676]#012
[/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1664]#012
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1481]#012
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]#012#012#012Stack:#012
[/opt/rt4/sbin/…/lib/RT/ScripCondition.pm:171]#012
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:404]#012
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:225]#012
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:179]#012
[/opt/rt4/sbin/…/lib/RT/Record.pm:1493]#012
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:676]#012
[/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:531]#012
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1664]#012
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1481]#012
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:419)

But SLA_RequireStartsSet.pm is in location of
/opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Condition/SLA_RequireStartsSet.pm

How could I modify to make the error message disappear ?

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217

Hong Kong . Singapore . Tokyo

Best regards, Ruslan.

3

Dear Ruslan,

How could I tell? Which one is the core problem?From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, January 31, 2013 7:40 PM
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT: Scrip IsApplicable died?

Hi,

@Plugins options is set incorrectly or permissions on files are incorrect.

4

How could I tell? Which one is the core problem?

Plugins would be wrong in your RT_SiteConfig.pm, look there.
Permissions you would check with standard unix tools like ls.

-kevin